Yazmine Owens
Grandy,NC
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Retail Associate
Cotton Ginny
Corolla, NC
08.2024 - Current
- Ensured customer needs were met by providing expert guidance during product search.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Hair Braiding and Henna Artist
Beach Braids
Corolla, NC
05.2022 - 06.2024
- Applied henna tattoos to customers using traditional and modern designs.
- Provided customers with information about aftercare instructions for their henna tattoos.
- Maintained a clean and safe work environment while adhering to health code regulations.
- Kept accurate records of customer appointments, payments, and inventory levels.
- Assisted with the setup and breakdown of events requiring henna services.
- Created custom designs based on customer requests and preferences.
- Developed pricing plans for various types of henna services offered.
- Inspected tools such as tweezers, scissors, needles, brushes before each use.
- Greeted clients warmly upon arrival at events or appointments.
- Ensured proper storage of all materials between uses.
- Consulted with clients about desired tattoo size and placement.
- Maintained areas neat and clean and equipment sanitized.
- Received and processed customer payments.
- Prepared and braided hair for clients according to their individual needs and preferences.
- Instructed clients on how to maintain and care for their braids.
- Provided consultations with clients to determine desired style or look.
- Evaluated customer satisfaction following completion of service in order to improve future experiences.
Education
High School Diploma -
The Jp Knapp Ech School
Currituck, NC05-2022
Cosmetology - Cosmetology
College of Albemarle
Elizabeth City, NC12-2021
Skills
- Cash Register Operation
- Customer Engagement
- Store maintenance
- Verbal and written communication
- Point of sale systems
- Cleaning and sanitizing
- Sales proficiency
- Merchandise Display
- Reliability
- Customer Service
- Customer Assistance
- Retail merchandising expertise
- Returns and exchanges
- Store Opening and Closing
- Professional Appearance
- Retail Sales
- Phone Etiquette
- Product Demonstrations
- Complaint Management
Timeline
Retail Associate
Cotton Ginny
08.2024 - Current
Hair Braiding and Henna Artist
Beach Braids
05.2022 - 06.2024
High School Diploma -
The Jp Knapp Ech School
Cosmetology - Cosmetology
College of Albemarle