YazMyne A. Scott
Houston,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments—diligent worker with strong communication and task prioritization skills.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Global Executive Communications
02.2023 - Current
- Increased sales revenue by building strong client relationships and providing insightful product recommendations
- Answered customers’ questions regarding products, prices, and availability
- Maintained up-to-date knowledge of available products to serve customers and maximize sales potential best
CUSTOMER SUPPORT REPRESENTATIVE
Wilson Tower Watson
03.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Office Assistant
Purple Penguin Event Planning
10.2013 - 02.2021
- Updated file records with new material and created new files when required
- Carried out general office duties including typing, operating office equipment, sorting mail, and responding to inquiries and emails
- Processed customer's payments to secure venues, custom party favors, and custom decoration
Insurance Auditor
A1 Medical Supply
07.2008 - 03.2016
- Review applications of patients seeking medical supplies and services
- Verify benefits and go over policies and procedures for patients
- Collect and submit benefits transactions and record patients’ information for future reference and assistance
Education
License Cosmetologist -
Paul Mitchell The School Houston
Houston, TX11.2021
Some College (No Degree) - Cosmetology
San Bernardino, CASkills
- Clear and articulate phone manners
- Time management
- Attention to detail
- Cheerful and energetic
- Tenacious follow up
- Teamwork and collaboration
- Microsoft Excel
- Complaint resolution
- Creative problem solving
- Product and service solutions
- Positive and professional
- Medical terminology
Professional Development
- Summit Career College, 10/2007, 08/2008, Active listening, Empathy, Problem Solving, Communication, Phone Etiquette, Team Player, Professionalism
- Paul Mitchell The School Houston, 11/2020, 11/2021, Custom Cuts, Custom Coloring, Time management, Proper Application to produce the best style, Professional Appearance, Salon Professional Etiquette
Timeline
CUSTOMER SUPPORT REPRESENTATIVE
Wilson Tower Watson
03.2023 - 01.2024
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Global Executive Communications
02.2023 - Current
Office Assistant
Purple Penguin Event Planning
10.2013 - 02.2021
Insurance Auditor
A1 Medical Supply
07.2008 - 03.2016
License Cosmetologist -
Paul Mitchell The School Houston
Some College (No Degree) - Cosmetology
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