Ybelka Rubiera

I personally deliver it package for Amazon Flex.

Hair manager

Assisting customer with all the needs.

• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Met customer service goals and exceeded customer expectations.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Counted money in drawers at beginning and end of each shift.