Ydain Rodriguez Jr.
Las Vegas,NV
Summary
Dynamic IT support technician with a diverse background in customer service and technical support, adept at resolving hardware and software issues. Experienced in infrastructure support, including router and switch installations, and Active Directory administration. Strong documentation and communication skills foster effective teamwork and user satisfaction.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
IT Specialist I
ISP.NET
12.2025 - Current
- Install and decommission routers and switches, coordinating with Network Engineering for effective device configuration and seamless network provisioning.
- Test and validate Wi-Fi connectivity across client environments, troubleshooting signal and access issues.
- Perform Active Directory administration including user account management and access provisioning.
- Set up and configure workstations for new employees, ensuring systems meet organizational standards before deployment.
- Provide phone, chat, and email technical support to end users, diagnosing and resolving hardware, software, and account issues to enhance user satisfaction.
- Document customer interactions and resolutions accurately in support systems to maintain comprehensive service records.
Event Security
S.A.F.E. Management
01.2025 - Current
- Verify guest credentials and enforce venue policies consistently across high-volume events.
- Coordinate with supervisors and emergency personnel to manage incidents and ensure guest safety.
- Assist with large-scale event operations for thousands of guests, ensuring crowd safety and addressing concerns effectively.
- Prepare incident reports and document security events to support accountability and improve response protocols.
IT Support Intern
Brydan Solutions
09.2025 - 11.2025
- Provided end-user support for hardware and software issues across client environments.
- Installed, imaged, and configured Windows workstations to organizational standards.
- Maintained and updated service tickets, ensuring accurate documentation of support requests and resolutions.
- Assisted senior technicians with deployments and infrastructure support tasks, contributing to timely project completion.
Deputy City Marshal Recruit
City of Las Vegas
02.2024 - 05.2024
- Completed report writing training, studied state and municipal law, and enhanced professional communication skills for effective documentation.
- Assisted in investigation documentation and prepared official records to support case management and legal processes.
Event Security
S.A.F.E. Management
08.2023 - 02.2024
- Verified credentials and enforced policies to ensure safety and organization, contributing to a secure event environment.
- Supported large-scale event operations by resolving guest concerns and coordinating with supervisors and emergency personnel to ensure safety and satisfaction.
- Prepared incident reports and communicated with team leads during high-pressure situations to facilitate quick decision-making and incident resolution.
Auditor II
State of Nevada
03.2022 - 01.2023
- Reviewed business financial records and conducted regulatory audits, identifying and addressing discrepancies in accounts to ensure compliance.
- Prepared detailed audit reports and communicated findings directly to taxpayers and customers.
- Coordinated with business owners and representatives to gather documentation and resolve audit findings, enhancing transparency and accountability.
- Maintained confidential financial information and interpreted state regulations accurately.
Accounting Assistant
Fiesta Franchise
01.2021 - 08.2021
- Reconciled trust accounts and resolved discrepancies in transactions to ensure accuracy.
- Maintained organized financial records and prepared documentation to support audits and reviews, facilitating compliance.
- Communicated with internal teams to clarify account activity and ensure accurate recordkeeping.
- Processed financial data accurately under deadline pressure, contributing to smooth operations in fast-paced office.
Education
Bachelor of Science - Accounting
University of Nevada, Las Vegas
Skills
- Active directory administration
- Windows desktop support
- Router and switch installation
- Wi-Fi connectivity
- End-user troubleshooting
- Customer relationship management
- Hardware installation and configuration
- IT compliance standards
- Attention to detail
- Team collaboration
Certification
- CompTIA A+ Certification
- CompTIA Security+ Certification
Languages
Spanish
Full Professional
Timeline
IT Specialist I
ISP.NET
12.2025 - Current
IT Support Intern
Brydan Solutions
09.2025 - 11.2025
Event Security
S.A.F.E. Management
01.2025 - Current
Deputy City Marshal Recruit
City of Las Vegas
02.2024 - 05.2024
Event Security
S.A.F.E. Management
08.2023 - 02.2024
Auditor II
State of Nevada
03.2022 - 01.2023
Accounting Assistant
Fiesta Franchise
01.2021 - 08.2021
Bachelor of Science - Accounting
University of Nevada, Las Vegas