Ydalia Castro
Highland Mills,NY
Summary
I'm driven and an engaging professional with experience at Banana Republic. I have excelled in processing transactions and enhancing customer satisfaction. I've demonstrated problem-solving skills and a friendly demeanor, contributing to team goals. I've acquired valuable observation skills through shadowing a licensed Speech-Language Pathologist. This has enhanced both my written and oral communication abilities in this field.
Overview
2
2
years of professional experience
Work History
Sales Associate
Banana Republic
Monroe, NY
08.2023 - 08.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
Student Observer
Traci Niedzielski
Monroe, NY
12.2023 - 01.2024
- I Shadowed a licensed Speech-Language Pathologist.
- I took notes on the Therapy sessions observed.
- Obtained 25 hours of clinical observation.
- Interacted with students to help keep them engaged.
Education
Bachelor of Science - Speech And Hearing Science
Suny Cortland
Cortland, NY05-2025
Skills
- Upselling
- Conflict resolution
- Reliable and punctual
- Problem-solving
- Friendly and outgoing
- Written and oral communication skills
Languages
Spanish
Elementary
Affiliations
- I was a part of my schools New York State Speech-Language Hearing Association (NYSSLHA) chapter. I attended from Fall of 2021 to Fall of 2022.
- Over breaks I volunteer at Monroe-Woodbury Middle School in a program called Board Game Club.
Accomplishments
- I have made it on to the Deans List in the Fall of 2021, Fall of 2022, Spring of 2023, and Spring of 2024.
- I have made it on to the Presidents List in the Spring of 2023.
Timeline
Student Observer
Traci Niedzielski
12.2023 - 01.2024
Sales Associate
Banana Republic
08.2023 - 08.2025
Bachelor of Science - Speech And Hearing Science
Suny Cortland
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