Yeabsera Derege
Lorton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have had many volunteer experience, and also was the captain of my high school football team. I was also apart of the JROTC team in my high school which taught me hard work, team work, and staying organized.
Overview
2
2
years of professional experience
Work History
Customer Associate
Walgreens
Lorton, VA
06.2022 - 06.2023
- Communicated with clients to schedule appointments.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated databases with new and modified customer data.
- Answered customer questions/calls regarding product features, pricing options, and availability.
- Created spreadsheets to track data entries.
- Checked source documents against entered data to ensure accuracy.
Sales Associate
Volunteer Work
Alexandria, Virginia
08.2021 - 08.2022
- Ticketed, arranged and displayed merchandise to promote sales.
- Analyzed customer feedback data to recommend improvements in service quality.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Hayfield Secondary
Alexandria, VA07-2033
Skills
- Collecting Information
- Data Accuracy
- Proofreading
- Resourceful
- Appointment Scheduling
- Data Entry
Accomplishments
- Honor roll student
- All Region Player
Affiliations
- Football
- JROTC
Timeline
Customer Associate
Walgreens
06.2022 - 06.2023
Sales Associate
Volunteer Work
08.2021 - 08.2022
High School Diploma -
Hayfield Secondary
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