Yearana Ram
Pompano Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Image Verifier
CAI
03.2023 - 05.2024
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Identified potential areas of risk and errors during the verification process, mitigating potential losses for clients and the company.
- Maintained strict confidentiality when dealing with sensitive personal information throughout the entire verification process.
- Worked closely with management to develop performance metrics that accurately measured individual verifier productivity.
Call Center Representative
American Safety Council
02.2019 - 08.2019
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Associate
Old Navy
05.2018 - 08.2018
- Developed strong rapport with customers and created positive impression of business.
- Utilized customer feedback to improve product offerings.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers and offered assistance for increased customer satisfaction.
Assistant Manager
Bulk Nation
02.2017 - 02.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Cypress Creek High School
Orlando, FLSkills
- Sales Expertise
- Verbal and Written Communication
- Customer Communication
- Quality Control
- Customer Support
- System Documentation
- Data Gathering
Timeline
Image Verifier
CAI
03.2023 - 05.2024
Call Center Representative
American Safety Council
02.2019 - 08.2019
Associate
Old Navy
05.2018 - 08.2018
Assistant Manager
Bulk Nation
02.2017 - 02.2018
Cypress Creek High School
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