Summary
Overview
Work History
Education
Skills
Timeline
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Yeasterly Churio

Orlando,FL

Summary

Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

20
20
years of professional experience

Work History

Lead Housekeeping Supervisor

Ette Hotel
Kissimmee, FL
02.2022 - 01.2025
  • Resolved guests' complaints regarding housekeeping services in a professional manner.
  • Coordinated special projects related to deep cleaning or renovations with other departments such as maintenance or engineering.
  • Managed and supervised the daily operations of housekeeping staff, ensuring that all tasks were completed in a timely and efficient manner.
  • Collaborated with vendors on ordering supplies needed for the department's operations.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Reported damage or theft of hotel property to management.
  • Conducted regular inspections of guest rooms, public areas, and back-of-house areas to ensure standards of cleanliness were met.
  • Assigned team members duties based on their experience level and availability while considering workload balance across teams.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Lead Housekeeping Supervisor

Grande Village
Orlando, FL
03.2020 - 02.2022
  • Resolved customer complaints promptly while providing exceptional customer service.
  • Managed and supervised the daily operations of housekeeping staff, ensuring that all tasks were completed in a timely and efficient manner.
  • Participated in budgeting processes for purchasing new equipment or supplies for the department.
  • Reported damage or theft of hotel property to management.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Conducted regular inspections of guest rooms, public areas, and back-of-house areas to ensure standards of cleanliness were met.
  • Developed and implemented an effective training program for new employees to ensure they are properly trained on cleaning procedures, safety protocols, and customer service.
  • Verified each completed room against standard plans to maintain consistency.
  • Explained goals and expectations required of trainees.
  • Created reports detailing room status information such as occupied and vacant rooms or out-of-order rooms for management review.

Housekeeping Supervisor

Vacation Village at Parkway
Kissimmee, FL
05.2014 - 02.2020
  • Verified each completed room against standard plans to maintain consistency.
  • Assisted in the training and development of new Room Attendants.
  • Reported damage or theft of hotel property to management.
  • Resolved customer complaints in a professional and timely manner.

Housekeeper

The Ritz-carlton Orlando, Grande Lakes
Orlando, FL
01.2005 - 03.2014
  • Changed bed linens and towels, tidied up rooms.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Organized closets with hangers for guests' clothing items.
  • Used cleaning chemicals following proper guidelines.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Bachelor of Science - Informatica

Universidad Catolica Del Tachira
Venezuela
07-1998

Skills

  • Guest complaint resolution
  • Staff supervision
  • Cleaning protocol adherence
  • Supply management
  • Project coordination
  • Damage reporting
  • Inventory management
  • Laundry operations
  • Room inspections

Timeline

Lead Housekeeping Supervisor

Ette Hotel
02.2022 - 01.2025

Lead Housekeeping Supervisor

Grande Village
03.2020 - 02.2022

Housekeeping Supervisor

Vacation Village at Parkway
05.2014 - 02.2020

Housekeeper

The Ritz-carlton Orlando, Grande Lakes
01.2005 - 03.2014

Bachelor of Science - Informatica

Universidad Catolica Del Tachira

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Yeasterly Churio