Yedidia Ngoy
Elizabeth,NJ
Summary
Dedicated in resolving issues, I carry a strong interest in achieving other people's needs. The art of making others feel valuable, honored and home when they are outside. With past experiences in cash-handling, customer service & Event Catering, team success is assured.
Overview
5
5
years of professional experience
Work History
Host/Cashier
Bamboo Thai
01.2021 - 06.2021
- Made table reservations and answer accurately to phone calls and questions about restaurant services.
- Greeted customers entering house and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Event Staff Supervisor
BK Catering Business
09.2016 - 06.2021
- Created, maintained and distributed event orders to team.
- Managed and monitored event logistics, kitchenware and operations.
- Worked closely with couples to meet wedding goals,
Sales & Banqueting
Pullman Kinshasa Grand Hotel
04.2018 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about pricing, menus types, and ensure proper conduct on event date.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Oversaw event room set-up with operation team accordingly with customer recommendation.
- Collected payment, make sure with the cashier the balance is debited.
Education
High School Diploma -
C.s Betyna
Kinshasa Congo07.2014
Skills
- Stress handling
- Organized
- Rigorous
- Supportive, Adaptive
- Caring
- Observing
- Anticipating
- Attention to details, Cleaning
- Bilingual: french(Fluent) english: Intermediate
- Computer Basic, fast typing
Timeline
Host/Cashier
Bamboo Thai
01.2021 - 06.2021
Sales & Banqueting
Pullman Kinshasa Grand Hotel
04.2018 - 03.2020
Event Staff Supervisor
BK Catering Business
09.2016 - 06.2021
High School Diploma -
C.s Betyna
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