Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Yedidia Ngoy

Yedidia Ngoy

Renton,WA

Summary

Hospitality obsessed. I’ve been striving to deliver first class customer care for the past 5 years with excellent proficiencies . Detailed oriented, with a disciplined approach to procedures and work ethics. Highly organized to manage busy front-of-house with a passionate and enthusiastic manner .

Overview

7
7
years of professional experience

Work History

Guest Service Agent

Embassy Suites by Hilton New York timesquare
11.2023 - 11.2024
  • Maintain a clean and welcoming reception area, projecting an inviting atmosphere.
  • Check guests in and out of the hotel according to hotel standards.
  • Demonstrate problem-solving abilities by effectively managing challenging situations.
  • Handle emergency situations calmly and efficiently, prioritising safety of guests.

Booking coordinator & Cashier

Bamboo Thai Restaurant
01.2021 - 06.2021
  • Managed incoming booking requests via telephone and email.
  • Greeted guests entering the restaurant & thank them upon their departure.
  • Trained junior staff on booking protocols, improving overall efficiency.
  • Demonstrated excellent organizational skills when managing multiple reservations simultaneously.
  • Closed out cash balance.

Event coordinator

Pullman Kinshasa Grand hotel
04.2018 - 03.2020
  • Provided excellent guest services and provoke to repeat business from clients.
  • Reviewed event bills for accuracy before they were sent out to clients.
  • Generated reports to inform future event strategies.
  • Consulted with clients to gather information and discuss event vision.
  • Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
  • Conducted post-event evaluations to improve future events.
  • Gathered post-event client feedback and evaluated results to inform future planning.
  • Led tours for customers planning events, weddings and conferences.

Education

Certificate of Higher Education - English

Congo-American language Institute
Kinshasa, Gombe
03.2016

High school diploma - Litterature

C.s Betyna
Kinshasa
07.2014

Skills

  • Interpersonal communication
  • Operations & Planning
  • Self awareness
  • Multi-tasking
  • Time player
  • Excellent phone etiquette

Accomplishments

    Enhanced email management by reducing unprocessed emails by 20% in 3 months to multiply business opportunities.

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Guest Service Agent

Embassy Suites by Hilton New York timesquare
11.2023 - 11.2024

Booking coordinator & Cashier

Bamboo Thai Restaurant
01.2021 - 06.2021

Event coordinator

Pullman Kinshasa Grand hotel
04.2018 - 03.2020

Certificate of Higher Education - English

Congo-American language Institute

High school diploma - Litterature

C.s Betyna

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Yedidia Ngoy