Yee Ki, Abby Chan
Stouffville,ON
Summary
Skilled social services professional with proven track record in supporting community needs and driving positive change. Strong focus on team collaboration and achieving impactful results. Exceptional networking skills to gain supports from the community leaders and individuls. Reliable and adaptable, able to thrive in dynamic environments while maintaining high standards.
Overview
1
1
Certification
Work History
Program Assistant
Yee Hong Centre for Geriatric Care
Markham
10 2019 - Current
- Maintain a friendly, safe and clean environment for the participants
- Create programs to develop physical, intellectual, emotional and social wellness
- Engage both the participants and also their families
- Provide physical assistance on feeding and toileting
- Helped at the Markham Yee Hong Nursing Home as Activation staff during the Covid 19 pandemic during the lockdown period
- Have up to date trainings and valid First Aid Certificate
- Class G license and access vehicle to outreach in the communities when needed
- Managed both digital (SIMS, Alayacare) and physical filing systems and retrieved documents as required.
- Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
- Conducted research on industry trends to inform program improvements and innovation.
- Negotiated with vendors to secure cost-effective services for program events, maximizing budget efficiency.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
Program Manager
Scouts Canada
Toronto, ON
10 2004 - 09 2015
- Facilitated the non-uniform programs at Scouts Canada Greater Toronto Area
- Supervised staff and volunteer teams to cover 10 programs per week
- Served in high needed communities
- Served over 2000 students at elementary schools, libraries, shelters, etc annually
- Delivered lunch time, after school and evening programs to different communities
- Connected with other community service providers such as Kerry's Place, CAS, Community Living to run joint programs
- Ensured fun but safe and educational structured programs were provided; shaped the programs intowhat the individual community most needed
- Recruited and managed staffs and also trained volunteers
- Communicated with school staffs and parents to ensure the participants were benefited from theprograms
Field Placement Student
Community Living York South
Richmond Hill, ON
01 2008 - 04 2008
- Delivered program in a safe manner
- Helped to create programs for participants in different age range and abilities
- Presented at companies to encourage sponsorship
- Promoted critical thinking skills by incorporating problem-solving activities into daily lessons.
- Collaborated with colleagues to share best practices and enhance instructional quality across the organization
Field Placement Student
Carefirst Seniors & Community Services Association
Toronto, ON
01 2007 - 12 2007
- Provided referrals and solutions in professional manner for clients
- Organized meal on wheel and home care services
- In charge of the youth volunteer hub
- Helped on data entry and filing
- Occasionally delivered the adult day programs
- Hired as a Part Time staff after the placement to help maintaining client files in SIMS
Real Estate Broker
Century 21 King's Quay Realty Inc
Markham, ON
05 2010 - Current
- Communicate and update the clients of the current market information
- Educate the clients about the procedures of buy and sale, current market situation, basic knowledgeof real estate laws and accounting information, property maintenance, etc
- Help oversea investors to do property management
- Familiar with different kind of marketing strategies
Education
Diploma - Social Service Worker
2008
Skills
- Recruiting
- Multilingual
- MS Office
- Photo and video editing (5 years)
- Event Planning
- Presentation Skills
- Direct Support
- Teaching
- Operation
- Management
- Customer Service (10 years)
- Writing Skills
- Data Analysis
- Market Research
- Accounting
- Marketing
- Translation
- Program Management
- Fundraising
- Research
- Administrative Experience
Certification
- Kickboxing Coaching
- Brain Beat Dance
- Class G license
- Personal Trainer Certificate
- Valid First Aid Cert
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Program Assistant - Yee Hong Centre for Geriatric Care
10 2019 - Current
Program Manager - Scouts Canada
10 2004 - 09 2015
Field Placement Student - Community Living York South
01 2008 - 04 2008
Field Placement Student - Carefirst Seniors & Community Services Association
01 2007 - 12 2007
Real Estate Broker - Century 21 King's Quay Realty Inc
05 2010 - Current
Seneca College - Diploma, Social Service Worker