Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Yeidri Luzon Santiago

Lowell,MA

Summary

Accomplished Assistant Manager of Operations and Retail Sales Associate with a proven track record at Banco Union, enhancing customer satisfaction and team productivity through expert customer engagement and effective problem-solving. Skilled in merchandise display and teamwork, consistently exceeded sales targets by fostering a collaborative and customer-focused store environment.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Walmart
04.2023 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.

Retail Sales Associate

McDonald's
03.2023 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Assistant Manager of Operations

Banco Union
01.2022 - 01.2023
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.

Education

High School Diploma -

Instituto Politecnico Cardenal Sancha
Dominican Republic
02.2019

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Handling
  • Customer Engagement
  • Retail Sales
  • Reliability and punctuality
  • Product Knowledge
  • Stocking and Receiving
  • Merchandise Display
  • Cross-selling techniques
  • Store Organization

Spanish

Fluent Spanish Speaker. Recently migrated to the US and am currently enrolled in English courses to learn the English Language.

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Walmart
04.2023 - Current

Retail Sales Associate

McDonald's
03.2023 - 11.2023

Assistant Manager of Operations

Banco Union
01.2022 - 01.2023

High School Diploma -

Instituto Politecnico Cardenal Sancha

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Yeidri Luzon Santiago