Summary
Work History
Education
Skills
Languages
Play bass
Timeline
Generic

Yeidrylen Lanzo

Wisconsin Dells,WI

Summary

Dynamic professional with extensive experience in security and customer service, notably at Ho-Chunk Gaming Wisconsin Dells. Proven ability to enhance guest safety through effective emergency procedures and staff training. Bilingual communicator skilled in conflict resolution and record keeping, dedicated to delivering superior service. fostering a welcoming environment.

Work History

Security Officer

Ho-Chunk Gaming Wisconsin Dells
Wisconsin Dells, WI
2021 - 2022
  • Monitored surveillance systems to ensure safety and compliance within gaming areas.
  • Conducted regular patrols to identify and address potential security breaches.
  • Responded promptly to incidents, coordinating with law enforcement as necessary.
  • Assisted in training new security staff on protocols and emergency procedures.
  • Implemented safety procedures that enhanced overall guest experience and trust.

Phlebotomist

Interstate Blooded Plasma
2020 - 2021
  • Collected blood samples following strict safety protocols and procedures.
  • Ensured accurate labeling and documentation of specimens for processing.
  • Maintained cleanliness and organization of phlebotomy equipment and workspace.
  • Assisted in training new staff on proper blood draw techniques and safety measures.
  • Monitored patient reactions during procedures, providing prompt support as needed.

Front Desk Receptionist

Birch Cliff Resort
Wisconsin Dells, WI
2016 - 2020
  • Managed daily front desk operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated reservations and handled inquiries through phone, email, and in-person interactions.
  • Streamlined communication between departments to enhance guest satisfaction and service delivery.
  • Trained and mentored new reception staff on operational procedures and customer service standards.
  • Developed personalized guest experiences by anticipating needs and addressing concerns proactively.
  • Implemented efficient filing systems for guest records, improving data retrieval accuracy.

Education

High School Diploma -

Youth Challenge Academy By The National Guard
Puerto Rico
01.2016

Skills

  • Emergency procedures
  • Staff training
  • Guest safety protocols
  • Conflict resolution
  • Blood collection techniques
  • Front desk operations
  • Customer service excellence
  • Communication skills
  • Record keeping efficiency
  • Team collaboration
  • Superior customer service
  • Bilingual

Languages

Spanish
Elementary

Play bass

•Roller skate

•Drawing

•Learning new Skills

Timeline

Security Officer

Ho-Chunk Gaming Wisconsin Dells
2021 - 2022

Phlebotomist

Interstate Blooded Plasma
2020 - 2021

Front Desk Receptionist

Birch Cliff Resort
2016 - 2020

High School Diploma -

Youth Challenge Academy By The National Guard
Yeidrylen Lanzo