Yeilin Muñoz
Fort Worth,TX
Summary
Qualified associate with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving, organizational skills, reliability, and strong analytical skills.
Overview
5
5
years of professional experience
Work History
Command Associate
Floor & Decor
11.2023 - Current
- Executed rapid and precise order fulfillment processes in a dynamic retail environment.
- Facilitated communication among sales associates, warehouse staff, and management to enhance operational efficiency.
- Executed daily product accuracy verification and inventory assessment utilizing store systems.
- Delivered exceptional customer service by effectively communicating order status and resolving issues.
- Oversaw organization of staging area and warehouse to ensure compliance with safety procedures.
- Scheduled and managed over 50 daily customer pick-up appointments. Provided phone call reminders to customers. Coordinated deliveries and store-to-store transfers. Monitored inbound shipments and updated estimated arrival times to customers and team.
- Facilitated communication with other stores to verify inventory levels and address customer needs.
- Oversaw product receipt and inventory management to ensure optimal stock levels.
Retail Sales Associate
TJ Maxx
07.2022 - 09.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured compliance with company policies and regulations.
- Implemented loss prevention standards to safeguard company assets.
- Adapted to diverse scheduling requirements to ensure operational efficiency.
- Ensured cleanliness and presentation standards of the store were consistently met.
- Cultivated a secure and welcoming atmosphere for customer interactions.
- Facilitated effective communication among team members and management.
- Took initiative to promote company credit and loyalty programs. Secured a minimum of 4 credit/loyalty programs per day.
- Operated cash register to process customer transactions efficiently.
- Managed financial transactions and budgeting processes effectively.
- Executed processing and preparation of merchandise for optimal display on sales floor.
- Executed accurate and efficient customer checkout processes, ensuring compliance with company policies.
Taqueria Cashier/Waitress/Host
Taqueria El Toro
05.2021 - 07.2021
- Coordinated seating for customers while delivering exceptional service to enhance satisfaction.
- Tracked customer requirements and inquiries to support effective service delivery.
- Maintained optimal restaurant flow to enhance customer experience and satisfaction.
- Processed over 60 daily physical and digital food orders to ensure timely communication with cooks team for efficient meal preparation.
- Maintained a hygienic and secure environment to enhance overall dining experience for patrons.
- Executed multiple order and task management strategies to enhance workflow and meet deadlines.
- Delivered outstanding service to enhance customer experience during seating, checkout, and meal service.
- Engaged with team members to ensure alignment on project objectives and deliverables.
- Analyzed customer inquiries and complaints to provide effective solutions and enhance service quality.
- Utilized cash register effectively to facilitate customer purchases and enhance service efficiency.
- Handled monetary operations to ensure precise cash flow management.
- Fostered a welcoming environment by maintaining a positive and enthusiastic demeanor for customer satisfaction.
- Cultivated strong relationships with customers to enhance satisfaction and loyalty.
Education
High School Diploma -
Harmony school of innovation
Fort Worth, TX01.2023
Skills
- Oversaw daily retail operations to enhance customer experience and drive sales growth Trained and mentored new staff to ensure high levels of service and product knowledge Collaborated with management to implement promotional strategies that increased foot traffic
- Conducted basic math exercises to enhance computational skills
- Oversaw customer service operations to improve response times and service quality Implemented strategies to elevate customer satisfaction and loyalty
- Conducted thorough product verification to maintain data integrity and support quality
- Analyzed and addressed complex issues promptly, ensuring minimal disruption to service delivery
- Achieved timely project delivery by implementing effective planning and prioritization strategies Enhanced team output through proactive management of tasks and deadlines Drove successful project outcomes by aligning team efforts with key objectives
- Achieved high customer satisfaction by using strong communication skills, delivering courteous service and addressing inquiries effectively Streamlined customer flow by directing incoming clients to appropriate services, enhancing overall engagement
- Managed data entry operations using proficient computer skills, managed high standards of accuracy and attention to detail
Languages
Spanish - Fluent
English - Fluent
Timeline
Command Associate
Floor & Decor
11.2023 - Current
Retail Sales Associate
TJ Maxx
07.2022 - 09.2022
Taqueria Cashier/Waitress/Host
Taqueria El Toro
05.2021 - 07.2021
High School Diploma -
Harmony school of innovation