Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Investigated and processed claims swiftly to keep customers satisfied.
Educated clients on insurance policies and procedures.
Warehouse Worker
J Renee Shoes.
01.2023 - 03.2024
Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Performed general housekeeping and cleaning tasks.
Registered Behavior Technician
AYE Counselors and Behavior Therapy
06.2022 - 11.2022
Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Non-Residential Withdrawal Nurse at Latrobe Community Health Service, Morwell campus, Gippsland, Melbourne. (Mental Health/ Drug and Alcohol Service Providers)Non-Residential Withdrawal Nurse at Latrobe Community Health Service, Morwell campus, Gippsland, Melbourne. (Mental Health/ Drug and Alcohol Service Providers)