YEIMY M MONTERO MAZARA
Waukegan,IL
Summary
Proven track record in enhancing customer satisfaction and improving classroom management, as demonstrated at Darden Restaurants, Olive Garden. Skilled in customer relations and expert problem-solving, I excel in creating supportive environments that foster academic growth and ensure quality assurance. My approach consistently delivers tangible results, reflecting a strong ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
Work History
TOGO Specialist Trainer
Darden Restaurants, Olive Garden
09.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Paraprofessional
Waukegan Public Schools District 60
08.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Assistant Teacher
Prime Time Daycare
02.2021 - 08.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
Bachelor of Science - Accounting And Finance
University Tecnology of Santiago
Santo Domingo, Dominican Republic07.2019
High School Diploma -
Emma Balaguer
Santo Domingo, Dominican Republic07.2012
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
TOGO Specialist Trainer
Darden Restaurants, Olive Garden
09.2022 - Current
Paraprofessional
Waukegan Public Schools District 60
08.2021 - Current
Assistant Teacher
Prime Time Daycare
02.2021 - 08.2021
Bachelor of Science - Accounting And Finance
University Tecnology of Santiago
High School Diploma -
Emma Balaguer
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