Yeiri Cruz
Greensboro,NC
Summary
Experienced Supervisor leading team members on job completion. Assigning tasks, training employees, providing feedback, as well as implementing company procedures and analyzing problems initiating action plans. An Empathetic listener with the ability to set firm boundaries while establishing trusting relationships with patients. In addition, possesses exceptional problem-solving and abstract thinking skills, with a proven ability to analyze problems and identify possible solutions.
Overview
14
14
years of professional experience
Work History
Supervisor
Fox Eye Care Group- The Contact Lens Center
09.2018 - Current
- Optimized customer experience by delivering superior services and effectively resolving issues.
- Administrative and office support duties working with optometrists, servicing 30-50 patients per day.
- Pre-testing patients for: ocular coherence tomography, tonometry, visual acuities, and auto refraction.
- Provided exemplary customer service, patient scheduling and rescheduling, billing, and insurance verification.
- Managed and updated electronic patient medical records and created CMS forms utilizing the Crystal Practice Management Software.
- Ensured compliance with all health care regulations, incl: HIPAA and OSHA.
- Recruited, interviewed and hired employees.
Manager
Ali's Sign Shop
04.2016 - 08.2018
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed efficient cash register operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in the manufacture of signs.
- Completed invoices and work orders.
- Prepared vinyl graphics for application and installation.
Cashier
McDonald's
08.2013 - 05.2014
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
Receptionist
State University Of New York At New Paltz E.O.P
08.2013 - 05.2014
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Youth Educator
Children's Arts And Science Workshop
09.2011 - 12.2011
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Contributed to after school initiatives aimed at improving overall student performance, such as curriculum development committees or professional development opportunities.
- Developed and implemented engaging lesson plans to keep learner attention.
SYEP- Summer Camp Counselor
Children's Arts And Science Workshop
06.2011 - 09.2011
- Implemented camp activities fostering physical, social, and emotional growth.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Advised and counseled students regarding academic, educational, and short-term social and emotional problems.
Youth Educator Assistant
Children's Arts And Science Workshop
09.2010 - 05.2011
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Participated in ongoing professional development workshops to stay current on best practices for youth education.
- Provided individualized attention to each student, adapting instructional methods to suit their unique learning needs.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC05.2020
Skills
- Staff Management
- Schedule development
- Data Analytics
- HIPPA Certified
- Customer Service
- Adaptive Learner
- Detail-Oriented
- Time Management & Scheduling
- Computer Proficiency / Software
- Crystal PM
- Microsoft Office (Word, Excel, PowerPoint) - Bilingual Proficiency: English/ Spanish
- Leadership
Timeline
Supervisor
Fox Eye Care Group- The Contact Lens Center
09.2018 - Current
Manager
Ali's Sign Shop
04.2016 - 08.2018
Cashier
McDonald's
08.2013 - 05.2014
Receptionist
State University Of New York At New Paltz E.O.P
08.2013 - 05.2014
Youth Educator
Children's Arts And Science Workshop
09.2011 - 12.2011
SYEP- Summer Camp Counselor
Children's Arts And Science Workshop
06.2011 - 09.2011
Youth Educator Assistant
Children's Arts And Science Workshop
09.2010 - 05.2011
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
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