Yekaterina Anderson-Ley
North Port,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Sales Representative
Croscup Construction LLC
02.2018 - Current
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Assistant Manager
Littman Jewelers
03.2008 - 04.2013
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Arts - Business Administration
Bucks County Community College
Newtown, PA05.2017
Skills
- Cash Handling
- Customer Success Management
- Client Service
- Closing Techniques
- Positive Customer Engagement
- Computer Proficiency and Microsoft Office
- Interpersonal communication skills
- Lead Generation
Timeline
Sales Representative
Croscup Construction LLC
02.2018 - Current
Assistant Manager
Littman Jewelers
03.2008 - 04.2013
Associate of Arts - Business Administration
Bucks County Community College
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