Jennifer Jarrett
Lake Worth,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Sales Representative
Travel Services
10.2022 - 08.2025
- Engaged customers to identify needs and provide tailored product solutions.
- Supported team efforts by participating in training sessions on sales techniques.
- Provided feedback on customer interactions to improve service quality.
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Custer Service Desk Associate
Winn Dixie Supermarket
06.2021 - 09.2022
- Coordinated with other departments to resolve escalated issues promptly and effectively.
- Provided exceptional customer service through active listening, empathy, and clear communication skills.
- Consistently met or exceeded service level agreements and performance metrics, resulting in recognition as a top-performing Service Desk Associate.
- Streamlined service desk processes for improved efficiency and faster resolution times.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
Front Desk Customer Service Representative
Walmart. Neighborhood Market
05.2019 - 06.2021
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest interactions and transactions for quality assurance.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Processed payments securely, maintaining accurate records of transactions at all times.
Inventory Specialist
Veterinary Sales and Service
07.2019 - 06.2020
- Managed inventory levels using ERP systems to ensure optimal stock availability.
- Conducted regular audits to maintain accuracy and compliance with company policies
- Collaborated to streamline shipping and receiving processes that reduced lead times by 50%
- Tested equipment according to specs
Cashier
Home Depot
08.2016 - 06.2019
- Maintained organized and clean checkout areas to enhance customer experience.
- Trained new cashiers on company policies and operational procedures.
- Monitored inventory levels at checkout stations, ensuring stock availability.
- Resolved customer complaints effectively, improving satisfaction rates.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented improvements in checkout processes, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Associate of Science - Anatomy
Palm Beach State College
Palm Beach Gardens, FL06.1996
Skills
- Customer relationship building
- Interpersonal communication skillls
- CRM software
- Active listening
- Microsoft outlook
- Problem-solving abilities
- Cash handling
- Cash handling expertise
- Inventory management
- Phone etiquette
- Cash handling and management
- POS systems
- Retail operations
Timeline
Sales Representative
Travel Services
10.2022 - 08.2025
Custer Service Desk Associate
Winn Dixie Supermarket
06.2021 - 09.2022
Inventory Specialist
Veterinary Sales and Service
07.2019 - 06.2020
Front Desk Customer Service Representative
Walmart. Neighborhood Market
05.2019 - 06.2021
Cashier
Home Depot
08.2016 - 06.2019
Associate of Science - Anatomy
Palm Beach State College
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