Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yekaterina Kalsow

Madison,WI

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

9
9
years of professional experience

Work History

Crew Memeber

Dunkin' Donuts
05.2023 - 10.2023
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.

Assembler 1

Electronic Theatre Controls
06.2014 - 08.2021
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Aligned materials and merged parts to construct complex units.

Supervising Housekeeper

Country Inn & Suites By Radisson
09.2019 - 07.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.


Supervisor

Milio's Sandwiches
10.2018 - 06.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Education

High School Diploma -

Wisconsin Heights High School
Mazomanie, WI
06.2014

Skills

  • Safe Food Handling
  • Inventory Restocking
  • Beverage Preparation
  • Customer Engagement
  • Customer Service
  • Drive-Thru Operations
  • Staff Scheduling
  • Task Assignment
  • Quality Assurance
  • Decision-Making
  • Cleaning Techniques

Timeline

Crew Memeber

Dunkin' Donuts
05.2023 - 10.2023

Supervising Housekeeper

Country Inn & Suites By Radisson
09.2019 - 07.2020

Supervisor

Milio's Sandwiches
10.2018 - 06.2019

Assembler 1

Electronic Theatre Controls
06.2014 - 08.2021

High School Diploma -

Wisconsin Heights High School

Similar Profiles

CREATE PROFILE
Yekaterina Kalsow