Yekaterina Kalsow
Madison,WI
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Kohls Associate
Kohls Department Store
11.2023 - Current
- Welcome customers with smile.
- Answer any questions that customer may need answered.
- Inform customers about current promotions and merchandise,
- Make sure store is clean and looks professional.
- Make sure store looks organized and all products are folded neat and in the right spot.
- Drive sales and assure customers have a great experience shopping at Kohls.
Crew Memeber
Dunkin' Donuts
05.2023 - 10.2023
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Assembler 1
Electronic Theatre Controls
06.2014 - 08.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Tested finished products to perform quality assurance and identify discrepancies.
- Conducted quality assurance inspections on finished components and identified issues.
- Aligned materials and merged parts to construct complex units.
Supervising Housekeeper
Country Inn & Suites By Radisson
09.2019 - 07.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
Supervisor
Milio's Sandwiches
10.2018 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Operated manual and electric appliances to peel, slice, and trim food.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
Bachelor's of Business - Business Management
University of Wisconsin Platteville
University Of Wisconsin Platteville09.2024
High School Diploma -
Wisconsin Heights High School
Mazomanie, WI06.2014
Skills
- Safe Food Handling
- Inventory Restocking
- Beverage Preparation
- Customer Engagement
- Customer Service
- Drive-Thru Operations
- Staff Scheduling
- Task Assignment
- Quality Assurance
- Decision-Making
- Relationship Building
- Client Engagement
- Time Management
- Shipment Processing
- Customer interaction
- Order Fulfillment
- Leadership Qualities
- Cleaning Techniques
Timeline
Kohls Associate
Kohls Department Store
11.2023 - Current
Crew Memeber
Dunkin' Donuts
05.2023 - 10.2023
Supervising Housekeeper
Country Inn & Suites By Radisson
09.2019 - 07.2020
Supervisor
Milio's Sandwiches
10.2018 - 06.2019
Assembler 1
Electronic Theatre Controls
06.2014 - 08.2021
Bachelor's of Business - Business Management
University of Wisconsin Platteville
High School Diploma -
Wisconsin Heights High School
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