Yelaiskay Santiago
Mascotte,FL
Summary
I am highly motivated, enthusiastic & reliable about any workspace I am put in. I've gained a professional pride in providing genuine customer service and creating memorable experiences for returning clients/guests & restaurant customers. I carry a nurturing atmosphere for young children to ensure trust, safety & kindness. I am skilled in anticipating guests needs, addressing complaints and resolving issues in a timely manner. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am a detail-oriented team player with strong organizational skills. My ability to maintain focus with a positive attitude in stressful situations & high-volume environments is what I am best at.
Overview
8
8
years of professional experience
Work History
Server/Host
Bluefin Grill & Bar
The Villages, FL
09.2019 - Current
- Worked with various POS systems to place orders, manage bills, and handle complimentary items. Maintained clean and organized dining areas to uphold restaurant hygiene standards/ Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Delivered exceptional customer service in fast-paced fine dining environment, ensuring guest satisfaction and repeat business.
- Trained new servers/host on menu items, restaurant policies, and efficient service techniques to enhance team performance.
Guest Relations
FMK Hospitality Group
The Villages, FL
04.2024 - 06.2025
- Supported colleagues in navigating difficult customer interactions, promoting teamwork and cooperation within the call center. Worked closely with customer support in resolving complex issues, improving response times, ensuring complete satisfaction and fostering ongoing loyalty.
- Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.
- Provided comprehensive administrative support to the call center team, enabling seamless operations, reduced call handling time and increased productivity.
- Processed invoices and expenses to facilitate financial management.
- Managed client accounts, ensuring timely payment of invoices and accurate recordkeeping.
Childcare Assistant
Early Childhood Center
The Villages, FL
06.2018 - 07.2020
- Supervised children of various ages on playground and field trips. Complied with strict safety and organizational regulations, policies, and procedures. Implemented daily routines and activities to stimulate and engage children.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Supported early language development through storytelling, songs, and interactive conversations with children.
Education
Associate of Science - Dental Hygiene
Santa Fe College
Gainesville, FL12-2028
GED -
The Villages Charter High School
The Villages, FL05-2020
Skills
- Problem solving
- Computer Skills
- Phone Etiquette
- Customer Service & Guest Engagement
- Memory retention
- Active listener
Languages
Spanish
English
Timeline
Guest Relations
FMK Hospitality Group
04.2024 - 06.2025
Server/Host
Bluefin Grill & Bar
09.2019 - Current
Childcare Assistant
Early Childhood Center
06.2018 - 07.2020
Associate of Science - Dental Hygiene
Santa Fe College
GED -
The Villages Charter High School