Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Websites
References
Timeline
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Yeldrix Pimentel

Orlando,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Manager

7-Eleven Corporation
Sanford, FL
05.2022 - 06.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Beautiful Professional

Professional Hair Stylist
Miami , FL
02.2015 - 04.2022
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Bachelor of Science - Cosmetology

Aristides Rojas
Venezuela
05-1994

Skills

  • Work Prioritization
  • Time Management
  • Cash Handling
  • Superior computer skills
  • Skilled multi-tasker
  • Customer Relationship Management (CRM)
  • Staff Training

Affiliations

Proficient with customer conflict. I have the ability to communicate with customers and resolve issues. I'm very dependable and reliable.

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

Cosmetology License

Culinary School Graduate

Colorimetry Professional

References

References available upon request.

Timeline

Customer Service Manager

7-Eleven Corporation
05.2022 - 06.2024

Beautiful Professional

Professional Hair Stylist
02.2015 - 04.2022

Bachelor of Science - Cosmetology

Aristides Rojas
Yeldrix Pimentel