Yeldrix Pimentel
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
7-Eleven Corporation
Sanford, FL
05.2022 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Beautiful Professional
Professional Hair Stylist
Miami , FL
02.2015 - 04.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Cosmetology
Aristides Rojas
Venezuela 05-1994
Skills
- Work Prioritization
- Time Management
- Cash Handling
- Superior computer skills
- Skilled multi-tasker
- Customer Relationship Management (CRM)
- Staff Training
Affiliations
Proficient with customer conflict. I have the ability to communicate with customers and resolve issues. I'm very dependable and reliable.
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Cosmetology License
Culinary School Graduate
Colorimetry Professional
Websites
References
References available upon request.
Timeline
Customer Service Manager
7-Eleven Corporation
05.2022 - 06.2024
Beautiful Professional
Professional Hair Stylist
02.2015 - 04.2022
Bachelor of Science - Cosmetology
Aristides Rojas
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