YELENA EVA SHAPIRO
San Diego,CA
Summary
Customer Service, Relationship Cultivator, Process Optimizer and Team 15+ years of experience and knowledge in advising, project management and coordinating high quality of care in operations, maintenance, and oversight. Signature strengths: integrity, communication, teamwork, solution-oriented, organization, detail-orientation, and technology savvy.
Overview
17
17
years of professional experience
Work History
Advisor
V SHAPIRO CONSULTING PROPERTY MANAGEMENT
Remote, USA
05.2016 - Current
- Hired for advisory and project management expertise
- Advises property owners in maintenance issues, acts in partnership with maintenance personnel, vendors, contractors, and internal company departments
- Key aspects of position:
- Update any standardized processes to increase customer service efficiency and effectiveness
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Coordinate and schedule work orders; communicate daily with assigned personnel / vendor
- Cultivate and maintain relations with professionals from various trades from word-of-mouth recommendations, meet and greet at trade shows, internet research, etc
- Communicate with internal personnel to keep everyone informed
- Communicate with board members, members, vendors, and other stakeholders
- Microsoft applications (Word, Excel, PowerPoint, etc.), Outlook, SharePoint, Slack, Trello (project management)
Project Management Advisor
QSS INC
COLUMBIA, MD
12.2013 - 05.2016
- Recruited to advise project team members to bridge gaps in project processes, elevate documentation standards, and craft communications materials to streamline departmental interactions and break down silos
- Navigated across 4 departments with 120 staff members – building optimized workflows, tracking milestones, monitoring project progression, and safeguarding alignment with client deliverables
- Most important contributions:
- Crafted internal processes and modernized communication standards to align departments and break down silos
- Boosted internal communications 85% – conducting in-depth gap analysis to uncover needs, drive data-focused decision-making, and create cohesion between teams and departments
- Authored and supported industry-specific proposals and presentations.
Account Executive
EMERGENCE TECHNOLOGY CONSULTANTS, LLC
MT. AIRY, MD
12.2009 - 12.2013
- Most important contribution: Brought over $3 Million into project pipelines and supported the end-to-end project implementations with high focus on quality assurance
- Liaised with leading stakeholders across Maryland, Virginia and Washington, D.C.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Manager of Community & Government
SAN DIEGO WORKFORCE PARTNERSHIP
SAN DIEGO, CA
11.2006 - 11.2008
- Tapped by the CEO to lead in newly created role – charged with building key government connections and relationships with elected officials to support future development of workforce and economic landscape
- Authored white papers, dashboards, and lobbying materials to educate San Diego’s municipal, county, state, and federal elected officials and legislative staff
- Most important contribution: Envisioned and built strategic plan at amplified customer needs from the ground up – expanding visibility and funding opportunities 95%
- Yelena Shapiro, page 2 of 2
Education
MASTER OF BUSINESS ADMINISTRATION -
The Johns Hopkins University
MASTER OF ARTS - PUBLIC POLICY, AND
University of Southern Maine, Edmund S. Muskie School of Public Service
BACHELOR OF ARTS - undefined
Texas A&M University – Corpus Christi
Skills
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Timeline
Advisor
V SHAPIRO CONSULTING PROPERTY MANAGEMENT
05.2016 - Current
Project Management Advisor
QSS INC
12.2013 - 05.2016
Account Executive
EMERGENCE TECHNOLOGY CONSULTANTS, LLC
12.2009 - 12.2013
Manager of Community & Government
SAN DIEGO WORKFORCE PARTNERSHIP
11.2006 - 11.2008
MASTER OF BUSINESS ADMINISTRATION -
The Johns Hopkins University
MASTER OF ARTS - PUBLIC POLICY, AND
University of Southern Maine, Edmund S. Muskie School of Public Service
BACHELOR OF ARTS - undefined
Texas A&M University – Corpus Christi
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