Yelena Hernandez
Houston
Summary
Dynamic and results-oriented professional with a diverse background including roles at Texas Department of Criminal Justice and Boomtown Coffee. Excelled in inventory management and customer service, significantly enhancing operational efficiency and client satisfaction. Skilled in crisis prevention and conflict resolution, demonstrating a strong ability to maintain safety and security under challenging conditions. Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies, and ensuring public safety. Skilled in crisis management, conflict resolution, and communication. Built a strong rapport with inmates to foster a safe environment while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities.
Overview
3
3
years of professional experience
Work History
Kitchen Cook
Boomtown Coffee
Houston
08.2024 - Current
- Monitored food quality and presentation before serving to ensure customer satisfaction.
- Monitored kitchen inventory and reported needs for equipment repairs or replacements.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Conducted routine inspections of kitchen area to ensure cleanliness and organization.
Correctional Officer
Texas Department Of Criminal Justice
Dayton
03.2023 - 06.2024
- Instructed inmates in work assignments and explained tasks.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
Beauty Sales Associate
Beauty Empire
Houston
09.2022 - 03.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Informed clients of current sales promotions to boost sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
North Shore Senior HighSchool
Houston, TX03-2022
Skills
- Food safety
- Inventory management
- Kitchen organization
- Food presentation
- Equipment maintenance
- Customer service
- Contraband detection
- Defensive tactics
- Conflict resolution
- Security monitoring
- Policy enforcement
- Record keeping
- Critical thinking
- Time management
- Inmate classification
- Search procedures
- Inmate monitoring
- Crisis prevention intervention (CPI)
- Surveillance
- Safety
- Weapons training
- Search and seize procedures
- Mental health awareness
- Radio communication
- Inmate rights
- De-escalation techniques
- Continuing education
- Gang awareness
- Patrol procedures
- Security procedures
- Suicide prevention
- Conflict resolution skills
- Criminal investigations
- Contraband inspections
- First aid and CPR certified
- Self-defense tactics
- Communication skills
- Incident reporting
- Behavioral assessment
Languages
Spanish
Professional
English
Professional
Timeline
Kitchen Cook
Boomtown Coffee
08.2024 - Current
Correctional Officer
Texas Department Of Criminal Justice
03.2023 - 06.2024
Beauty Sales Associate
Beauty Empire
09.2022 - 03.2024
High School Diploma -
North Shore Senior HighSchool
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