Yelena Kamyshnikov
Madison,WI
Summary
Administrative Support Assistant at the U.S. Department of Veterans Affairs with over 5 years of clinical experience. Expertise in onboarding hospital employees and coordinating medical educational programs with the University of Wisconsin. Proficient in medical terminology, inventory management, and patient records. Previous roles as Travel Coordinator and Medical Receptionist. Holds a background in health promotion and community health from Madison Area Technical College. Committed to enhancing veterans' health and seeking career advancement in a healthcare organization focused on positive patient outcomes and exceptional service.
Overview
4
4
years of professional experience
Work History
Administrative Support Assistant & DEO
WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
08.2023 - Current
- Coordinated the onboarding process for hospital personnel, including residents, fellows, and students, by providing essential support and guidance to facilitate their successful integration into the institution
- Strong attention to detail, coupled with outstanding communication skills, significantly enhances the ability to collaborate effectively with cross-functional teams and clients
- Proficient in leveraging a variety of office software and tools to optimize operational workflows and significantly improve overall productivity
- I possess a strong ability to identify and implement innovative solutions that streamline processes, thereby enhancing efficiency and effectiveness within the workplace
- A dedicated and versatile team player, I am committed to fostering a professional and highly productive work environment
- I prioritize collaboration and open communication, ensuring that all team members can contribute effectively to our shared goals
- My adaptability allows me to navigate challenges with ease, while my reliability ensures that I consistently meet and exceed expectations.
Transportation Assistant
WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
06.2022 - 08.2023
- Coordinated travel arrangements for patients, ensuring that all bookings were completed in a timely manner while adhering to budget constraints and maintaining comprehensive documentation
- My approach involved detailed planning and effective communication with various medical transportation aide to guarantee a smooth and efficient travel experience for each patient
- I aimed to enhance patient comfort and satisfaction during their journeys
- I provide personalized, one-on-one training for veterans, focusing on essential computer skills
- This includes guiding them through the process of completing travel forms, either in person or via phone assistance
- Additionally, I offer general phone support to address various computer-related issues, ensuring that each veteran receives the help they need to enhance their technological proficiency and navigate digital tasks with confidence
- In my role, I undertook a variety of general office responsibilities that were essential to maintaining efficient operations
- This included answering phone inquiries with professionalism, coordinating transportation logistics for hospital appointments, and executing a range of data entry tasks with precision
- I also managed billing processes, ensuring accuracy and compliance while safeguarding the confidentiality of sensitive information
- Throughout my duties, I prioritized the upkeep of a clean and organized workspace.
Medical Support Assistant
WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
02.2021 - 06.2022
- I am responsible for coordinating and scheduling appointments for patients across multiple locations
- This includes arranging consultations, evaluations, treatments, as well as follow-up sessions and re-evaluations
- My role ensures that each patient's needs are met efficiently, allowing for seamless access to the care they require
- By managing these appointments diligently, I contribute to the overall patient experience and support our healthcare team's objectives
- I’m in charge of data entry into electronic systems such as CPRS, VISTA, and GUI, with a strong emphasis on maintaining data integrity and accuracy
- I prioritize attention to detail to ensure high data quality, which is essential for effective decision-making and operational efficiency
- By utilizing my expertise in these systems, I aim to improve data management processes and contribute to the organization’s goals
- I consistently maintain a clean and organized workspace before and after patient visits, which enhances both professionalism and patient care
- I also manage the organization and restocking of the clinic daily, staying alert to supply levels and promptly informing management when reorders are necessary
- This proactive approach ensures smooth operations and high standards of patient care.
Emergency Response- COVID-19 Screener
UW HOSPITAL & CLINICS
09.2020 - 02.2021
- Ensure that all employees and visitors have their temperatures checked using non-contact iHealth thermometers before they are permitted to enter the building
- This will involve verifying all necessary information and completing the required screening questions as part of our health and safety protocols
- Additionally, I will proactively advise and remind all employees, patients, and visitors who are granted access of the importance of wearing a mask and adhering to social distancing guidelines
- Will notify the Infection Preventionist and my direct supervisor regarding any screening irregularities or the need for someone to exit the building based on their responses
- Ensuring the health and safety of all individuals is crucial, and I recognize the importance of following established protocols
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help
- Assists patients requiring additional help with wheelchairs, crutches, or other assistance.
Education
Healthcare coursework -
Madison Area Technical College
High school Diploma - undefined
James Madison Memorial High School
06.2005
Skills
- Proficient in Russian and English (Bilingual)
- Highly adaptable and flexible in dynamic environments
- Strong computer and technical literacy
- Excellent organizational skills
- Demonstrated leadership abilities
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Experienced with web browsers and platforms: Internet Explorer, SharePoint
- Knowledgeable in specialized applications: BTS, CPRS, VISTA, GUI, My HealtheVet, VATAS
- Skilled in account management systems: Account Provisioning and Deprovisioning System, MIM, E-PAS, USA ACCESS, TMS
Accomplishments
The Madison VA has been and continues to be a valuable part of health professions training. Our recent training satisfaction survey indicated that 94% of health professions trainees felt strongly that they had a positive training experience here. We have many people in our Designated Education Officer (DEO) department and in the Clinical Services who are vital to supporting our health professions trainees in areas such as service agreements, reimbursements, allocations, and onboarding as well as ensuring education records and reconciliation reports are complete and accurate, and providing valuable information and oversight. Thank you to Lena Kamyshnikov for all your work in ensuring the success of this program.
Congratulations to our multi-departmental Graduate Medical Education (GME) onboarding team of Yelena Kamyshnikov. The season went extremely well and allowed many trainees to begin delivering Veteran care on time! The team’s efforts have received numerous positive comments from trainees and the UW programs. Great job!
Proud and Grateful: Recognized for My Dedication to Veteran Care
Recently, I was honored to receive recognition for my role as a Travel Coordinator at the Middleton Memorial Veterans Hospital, part of the U.S. Department of Veterans Affairs. The Honorable U.S. Secretary of Veterans Affairs Denis Richard McDonough awarded me a coin to celebrate my dedication to veteran care.
I'm incredibly proud to be part of an exceptional team that works tirelessly to support our veterans. This recognition reflects our collective effort and the passion we bring to our work every day.
I want to extend my deepest gratitude to Secretary McDonough for acknowledging my contributions. It's truly humbling to have my dedication recognized at such a high level. This recognition fuels my commitment to continue making a positive impact on the lives of our veterans and their families.
To the veterans I have the privilege of serving, thank you for your sacrifices and resilience. Your stories inspire me, and I'm honored to be a part of your care journey.
Looking ahead, I'm excited for the opportunities and challenges that lie ahead. Together, we can continue to provide exceptional care to our nation's heroes and make a meaningful difference in their lives.
References
- Roshan Mahendran, Chief of EMS, William S. Middleton Veterans Hospital, (608) 239-0311, roshandran.mahendran@va.gov
- Yuliya Slesareva, Sr PM Arch in ISV Security, Partnerships @Microsoft, (608) 216-5919
- Autam Lilley, Advanced Medical Support Assistant (MSA), William S. Middleton Veterans Hospital, (608)-220-4378, autam.lilley@va.gov
- Keith Foster, Licensed Practical Nurse (LPN), William S. Middleton Veterans Hospital, (608) 256-1901 x-13452, keith.foster@va.gov
Timeline
Administrative Support Assistant & DEO
WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
08.2023 - Current
Transportation Assistant
WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
06.2022 - 08.2023
Medical Support Assistant
WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
02.2021 - 06.2022
Emergency Response- COVID-19 Screener
UW HOSPITAL & CLINICS
09.2020 - 02.2021
High school Diploma - undefined
James Madison Memorial High School
Healthcare coursework -
Madison Area Technical College
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