Yelena Shafizada
Kent,USA
Summary
A highly motivated person with quick learning skills and a clear, logical mind and a practical approach to problem solving. Eager to learn new things and face and overcome new challenges. An experience over last 13 years has contributed to development of good communication and organizational skills, an analytical/logical approach to tasks with significant exposure to international stakeholders. The ability to work well under pressure, efficiently both on own initiative and as part of a team. An independent and self - motivated individual with diverse experience. Result oriented professional hard worker who is reliable and trustworthy with strong interpersonal skills and strong commitment to overall mandate of company. A friendly individual who has an ability to work on own initiative and can easily adapt to any demanding work environment.
Overview
17
17
years of professional experience
Work History
Sales Operations Analyst
Granite and Marble Specialties
03.2025 - Current
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed and maintained dashboards for real-time sales performance tracking.
- Collaborated with cross-functional teams to streamline order processing workflows.
- Implemented process improvements that enhanced operational efficiency across departments.
INTERNATIONAL RELATIONSHIP AND FINANCIAL REPORTING
AccessBank
12.2014 - 12.2022
- Maintaining excellent partnership relations and communication with the shareholders and other international stakeholders of the Bank;
- Permanent control over the implementation of loan agreements with lenders (following eligibility criteria, compliance with financial covenants, etc.);
- Created and maintained precise and accurate models, charts and reports.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Preparation of monthly, quarterly and annual reporting packages to stakeholders of the Bank;
- Active cooperation with other functional units of the Bank;
- Coordination of the documents/correspondence from international partners within the Bank;
- Organization of visits of international partners' representatives to the Head Office and branches of the Bank;
- Meeting the informational requirements and addressing the requests from international stakeholders;
- Creation and maintenance of projects to optimize financial department processes;
- Supervising other team members to ensure that all deadlines are met;
- Preparing IT requests in compliance with standards (Using SIPOC and Visio Diagram)
- Monitoring of financial department requests;
- Azerbaijan
CUSTOMER SERVICE LEADING SPECIALIST
AccessBank
08.2012 - 12.2014
- Studying of inquiry of the Customer;
- Development of the optimum decision;
- Search of new commodity markets, i.e. attraction of interest of potential clients by the offer of products and services on mutually advantageous conditions;
- Maintenance of service, guarantee and a post of warranty service, both in a case with corporate clients, and with physical persons;
- The Organization and realization of marketing programs on studying demand in the market and to promotion of this or that new product;
- Search of new partners;
- Keeping an eye on competitor activity;
- Managing the day to day running of the branch, setting and achieving targets;
- Maintaining all quality and procedural standards within the branch;
- Motivating and leading the bank staff;
- Trained new personnel regarding Bank operations, policies and services;
- Azerbaijan
CUSTOMER SERVICE SPECIALIST
AccessBank
10.2009 - 08.2012
- Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements;
- Manage and pass customer feedback;
- Effectively use and variety of computer programs to access customer details and databases, and research options;
- Worked in a team to achieve targets and positive outcomes for customers and the bank;
- Identifying the needs of customers and then advised and educated customers about their options;
- Working hard to market and sell the banks products;
- Monitoring customer accounts;
- Implementing policies that build trust between the bank and its customers;
- Azerbaijan
Education
Bachelor - Management, Marketing And Credit
Azerbaijan State Economic University
Baku, Azerbaijan01-2008
Skills
- Strong Banking Ethics
- Communication skills
- Knowledge of financial and credit products
- Problem solving
- Customer service
- Emotional intelligence
- Project management
- Organisation
Timeline
Sales Operations Analyst
Granite and Marble Specialties
03.2025 - Current
INTERNATIONAL RELATIONSHIP AND FINANCIAL REPORTING
AccessBank
12.2014 - 12.2022
CUSTOMER SERVICE LEADING SPECIALIST
AccessBank
08.2012 - 12.2014
CUSTOMER SERVICE SPECIALIST
AccessBank
10.2009 - 08.2012
Bachelor - Management, Marketing And Credit
Azerbaijan State Economic University