Deirdre Boyce
Garden City,GA
Summary
Banking professional with 10 + years in banking, successful at cross-selling bank products and services. Hardworking and outgoing team member with proven ability to learn and quickly comprehend new systems and methods.
Overview
11
11
years of professional experience
Work History
Operations Service Lead
First Citizens Bank
Savannah , GA
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Process daily NSF report
- Prepare and order Branch shipment
- Manage between 150/200 customer transactions daily
- Perform wire verification and transmitting wires
- Carry out quarterly and yearly audits
- Order supplies for Branch
- Responsible for maintenance of all Branch records
Personal Banker
First Chatham Bank
Savannah , GA
06.2015 - 08.2021
- Assisted customers with setting up or closing various types of accounts, and signing up for new services.
- Performed any account maintenance and daily review of new accounts for errors
- Managed 40/50 customer interactions daily
- Presented new and additional products and services to existing customers.
- Performed vault duties to handle large deposits and distribute currency to coworkers.
- Back up Branch Manager duties during any absence
Deposit Operations Clerk II
Coastal Bank
Pooler Ga 31322, GA
03.2012 - 05.2015
- Implemented processes developed to reduce wire fraud
- Saved bank from substantial losses due to customer check fraud
- Selected to process the daily NSF report and Fed Charge backs in a timely manner
- Assisted businesses with all Remote Capture problems
- Accurately maintained log and processed all mailed loan payments and any personal account deposits
- Reduced account errors by tellers and customers by reviewing and making all corrections
Senior Teller
Coastal Bank
Stephenson Ave, Savannah Ga 31405
03.2011 - 02.2012
- Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products
- Completed special procedures for customers such as ordering new checks, stopping payments and making Official checks
- Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line
Education
Associate of Arts - English/History
North Down College
Newtownards, County Down, N. Ireland06.1992
Skills
- Excellent time management skills
- Customer-oriented
- High level of accuracy in fast paced environment
- Strong banking ethics
- Self-sufficient and self motivated
Timeline
Operations Service Lead
First Citizens Bank
08.2021 - Current
Personal Banker
First Chatham Bank
06.2015 - 08.2021
Deposit Operations Clerk II
Coastal Bank
03.2012 - 05.2015
Senior Teller
Coastal Bank
03.2011 - 02.2012
Associate of Arts - English/History
North Down College
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