Summary
Overview
Work History
Education
Skills
Timeline
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Yelica Ramirez

Katy,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals

Overview

7
7
years of professional experience

Work History

Supervisor, Consumer Docs.

Vroom
10.2020 - 09.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve work areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.

Senior Consumer Docs Specialist

Vroom
02.2019 - 10.2020
  • Served customers with knowledgeable, friendly support at the beginning stage of their shopping and purchasing experience.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, empathy and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, company policies and organizing strategies.

Medical Assistant

West Houston Clinal Research Service
11.2014 - 02.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Medical Assistant -

Sanford-Brown College - Houston
Houston, TX
09.2014

High School Diploma -

Spring Woods High School
Houston, TX
06.2012

Skills

  • Bilingual (spanish & english)
  • Leadership Communications
  • Team Development
  • Quality Control
  • Data Evaluation
  • Strong Analytical and Problem-Solving Skills

Timeline

Supervisor, Consumer Docs.

Vroom
10.2020 - 09.2021

Senior Consumer Docs Specialist

Vroom
02.2019 - 10.2020

Medical Assistant

West Houston Clinal Research Service
11.2014 - 02.2019

Medical Assistant -

Sanford-Brown College - Houston

High School Diploma -

Spring Woods High School

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Yelica Ramirez