Yeline Gil
Miami Beach,Florida
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
12
12
years of professional experience
Work History
Especialista En Gestion Comercial
Oficina Nacional de Inspeccion Estatal
Pinar Del Rio , Pinar Del Rio
2018.11 - 2022.11
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed customer needs and recommended appropriate products or services.
- Developed and implemented specialized procedures for customer service operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Teacher
Escuela Primaria Pinar del Rio
Pinar Del Rio , Pinar Del Rio
2010.07 - 2018.11
- Developed and implemented lesson plans based on curriculum objectives.
- Organized parent conferences throughout the year to discuss student progress.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Maintained a safe and orderly learning environment for all students.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
Bachelor of Arts - Educación Artística
Universidad De Ciencias Pedagógicas Rafael Maria
Pinar Del Rio2014-07
High School Diploma -
EIA Federico Engels
Pinar Del Rio2010-07
Skills
- Resource Allocation
- Quality Assurance
- Supply Management
- Customer Relations
- Emergency Response
- Root Cause Analysis
Languages
Spanish
Professional
English
Limited
Timeline
Especialista En Gestion Comercial
Oficina Nacional de Inspeccion Estatal
2018.11 - 2022.11
Teacher
Escuela Primaria Pinar del Rio
2010.07 - 2018.11
Bachelor of Arts - Educación Artística
Universidad De Ciencias Pedagógicas Rafael Maria
High School Diploma -
EIA Federico Engels
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