Yelinice Lopez-Velez
New Milford,NJ
Summary
Driven by a goal-oriented approach, I leveraged exceptional communication and networking skills at Images Model And Talent Agency to significantly enhance brand loyalty and customer engagement. Expert in healthcare industry knowledge and HIPAA regulations, I contributed to Valley Hospital's improved patient care and satisfaction. My ability to manage critical tasks and solve problems has consistently driven positive outcomes. Healthcare Administrator with proven to deliver an exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved healthcare management. Proven problem solver and excellent communicator. Strong organizational skills, and superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams.
Overview
11
11
years of professional experience
Work History
Model Ambassador
Images Model And Talent Agency
12.2013 - Current
- Generated leads for the sales team by attracting potential clients at trade shows and exhibitions.
- Developed a personal rapport with customers by actively listening to their needs, fostering trust and generating repeat business opportunities.
- Provided valuable feedback on customer preferences, contributing to improvements in product development and marketing strategies.
- Maintained an up-to-date understanding of industry trends, incorporating insights into promotional activities to stay ahead of competitors.
- Maintained a professional and approachable demeanor in high-pressure situations, demonstrating poise as a representative of the brand.
- Increased brand awareness through social media channels, creating compelling content that resonated with target audiences.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Business Associate
Valley Hospital
01.2021 - 12.2023
- Contributed to successful accreditation reviews by consistently adhering to established policies and procedures regarding documentation standards.
- Facilitated smooth transitions between departments during patient transfers by coordinating closely with clinical teams on both ends of the process.
- Consistently provided feedback on areas for improvement within the practice, helping to identify opportunities for growth and increased patient satisfaction.
- Developed strong relationships with physicians, leading to improved communication and collaboration in patient care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally while maintaining strict confidentiality standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Coordinated 30-60 cases in the operating room and scheduled next-day cases in 4 total departments.
Lab Accessioner
SIparadigm Diagnostic Informatics
10.2017 - 11.2020
- Optimized workflow within the lab by assisting with inventory management tasks such as ordering supplies, monitoring stock levels, and organizing storage areas.
- Supported continuous improvement initiatives by participating in training sessions and staying up-to-date on industry best practices for lab accessioning.
- Facilitated smooth operations by maintaining accurate records of all received specimens, their conditions upon arrival, and any discrepancies noted during the accessioning process.
- Improved lab efficiency by accurately accessing and processing specimens in a timely manner.
- Expedited urgent testing requests by prioritizing samples based on clinical need and communicating effectively with laboratory staff members about required timelines.
- Reduced errors by adhering to strict laboratory protocols and guidelines for specimen handling and processing.
Education
Bachelor of Science - Biology
Fairleigh Dickinson University
Teaneck, NJ06.2025
Associate of Science - Science
Bergen Community College
Paramus, NJ06.2020
Skills
- Goal-Oriented
- Effective networking
- Customer Engagement
- Exceptional communication
- Multitasking efficiency
- Critical Thinking Capacity
- Healthcare Industry Knowledge
- Problem Solving Prowess
- Patient relationship management
- HIPAA Regulations Familiarity
- Specimen Processing
- Laboratory techniques
- Lab equipment maintenance
- Lab Inventory Management
- Safe specimen handling
Languages
Spanish
Native or Bilingual
Timeline
Business Associate
Valley Hospital
01.2021 - 12.2023
Lab Accessioner
SIparadigm Diagnostic Informatics
10.2017 - 11.2020
Model Ambassador
Images Model And Talent Agency
12.2013 - Current
Bachelor of Science - Biology
Fairleigh Dickinson University
Associate of Science - Science
Bergen Community College
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