YELISABETH M PEREZ
Milwaukee,WI
Summary
Bilingual Customer Service and team member, provided customer service in English and in Spanish language, as such taking phone calls, answering to customer inquiries, translating documents, solving customer issues, and reporting to managers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Lead Caregiver
New Perspective Senior Living
Milwaukee, Wisconsin
06.2023 - Current
- Providing physical support to residents helping with daily living activities, including bathing, dressing, feeding, toileting. Lead a team of Caregiver Support Coordinators who provide caregiver information, analysis, and support to the managers.
Assistant helper
Masses transportation Llc
Janesville, Wisconsin
09.2022 - 07.2023
- Customer service, take calls, help with bilingual communication and assist with Spanish speaking customers
Room expector
Milwaukee Marriott Downtown
Milwaukee, Wisconsin
08.2021 - 12.2022
- Perform cleaning and expecter duties in this establishment
- Housekeepers duties and was assigned specialized cleaning duties
- Assisted in maintaining a clean and organized work area throughout each shift.
Education
High School -
Hamilton High School
Milwaukee, Wisconsin06.2021
Skills
- Bilingual
- Adaptability
- Customer Service
- Leadership
- Hoyer lifts experience
Timeline
Lead Caregiver
New Perspective Senior Living
06.2023 - Current
Assistant helper
Masses transportation Llc
09.2022 - 07.2023
Room expector
Milwaukee Marriott Downtown
08.2021 - 12.2022
High School -
Hamilton High School