Yelizavet De La Cerda
HOUSTON
Summary
Dynamic retail associate with a proven track record at Nike, enhancing customer satisfaction through effective communication and visual merchandising strategies. Skilled in inventory management and conflict resolution, driving repeat business and increased sales. Reliable and punctual, consistently fostering a welcoming environment. Participated in community programs, promoting wellness and teamwork among over 100 students.
Overview
4
4
years of professional experience
Work History
Retail Associate
Nike
Pasadena
02.2022 - Current
- Receive and audit shipments, ensuring accurate inventory management.
- Process new products efficiently, maintaining organized displays.
- Handle monetary transactions accurately.
- Assist customers with product inquiries, improving satisfaction.
- Engaged with customers to understand their needs, creating a welcoming atmosphere that encouraged repeat visits.
- Implemented visual merchandising strategies that enhanced product visibility, leading to noticeable increases in foot traffic and sales.
- Participated in the Nike Community Ambassador Program, completing monthly volunteer service at the local elementary school and Early Childhood Center. Assisted physical education teachers in delivering structured activities and supporting over 100 students, promoting physical wellness, teamwork, and engagement in a safe and inclusive environment.
Front Desk
Dave & Busters
Friendswood
04.2021 - 02.2022
- Managed guest interactions, enhancing satisfaction and fostering loyalty.
- Handled reservations, ensuring optimal resource allocation.
- Processed transactions accurately, maintaining financial integrity.
- Created a welcoming environment, boosting repeat visits.
- Managed reservations for pool tables, optimizing scheduling to maximize usage and minimize downtime.
- Directed guests to appropriate areas, ensuring seamless navigation and elevating their overall experience in the entertainment center.
- Cultivated a friendly atmosphere, enhancing guest interactions and encouraging loyalty through attentive service.
Education
Bachelor of Arts - Business Marketing
University of Houston-Clear Lake
Houston, Texas12-2026
ASSOCIATE'S DEGREE - BUSINESS
San Jacinto Community College
Houston, Texas12-2023
HIGH SCHOOL DIPLOMA -
J. Frank Dobie High School
Houston, TX05-2021
Skills
- Customer service
- Time management
- Communication skills
- Multitasking
- Conflict resolution
- Reliability and punctuality
Timeline
Retail Associate
Nike
02.2022 - Current
Front Desk
Dave & Busters
04.2021 - 02.2022
Bachelor of Arts - Business Marketing
University of Houston-Clear Lake
ASSOCIATE'S DEGREE - BUSINESS
San Jacinto Community College
HIGH SCHOOL DIPLOMA -
J. Frank Dobie High School