Yelsyn Webb
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
Ted Baker London
Sherman Oaks , CA
2022.08 - 2023.11
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports on regional sales performance and presented to upper management.
- Maintained relationships with customers through regular follow-up calls and emails.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Employed sales techniques to boost sales and services.
Customer Service Representative
AT&T Mobility
Chicago , IL
2021.07 - 2022.07
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
Retail Consultant
FedEx Office
Chicago , IL
2019.10 - 2021.07
- Greeted customers upon entering the store and provided assistance when needed.
- Organized sales floor displays to maximize visibility of products and attract customers.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Packaged items in accordance with customer orders and product requirements.
- Executed high-volume print orders within tight deadlines while ensuring quality standards were met.
- Created custom templates for documents such as business cards, letterheads, envelopes.
Education
Associate of Arts - Business Administration
Los Angeles Valley College
Van Nuys, CASkills
- Performance Evaluation
- Workflow Management
- Management Support
- Call Management
- Training and mentoring
- Customer Relations
References
References available upon request.
Timeline
Sales Supervisor
Ted Baker London
2022.08 - 2023.11
Customer Service Representative
AT&T Mobility
2021.07 - 2022.07
Retail Consultant
FedEx Office
2019.10 - 2021.07
Associate of Arts - Business Administration
Los Angeles Valley College
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