YEMA F. DEENSIE
Gaithersburg,USA
Summary
Promote community self-advocacy in professional development in minority and diverse populations; Streamline social services programs and connect county residents to resources.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Adventist Health Care, Shady Grove Medical Centre
01.2025 - Current
- Perform assigned function under RN supervision to build nursing skills
- Prioritize patient safety and comfort in daily duties
- Prepare and sanitize rooms for patients, gaining practical experience
- Maintain a robust understanding of HIPAA and a respect for the dignity and worth of the families.
Intake Coordinator
J and J Medical Services, Inc, Beltsville, MD
05.2024 - 12.2024
- Assist incoming clients with intake process – Medicaid Eligibility
- Knowledge and experience working with, and connection to racial/ethnic and special needs populations.
- Multi-lingual experience working with families seeking health and support needs.
- Help clients find and schedule appointments with local Health and Human Services assistance
- Proficient with MS Office 365 programs: Excel, Word, Teams, and Adobe
- Maintain a robust understanding of HIPAA and a respect for the dignity and worth of the families encountered.
Assistant Specialist Coordinator
Sierra Leone Brewery Limited, Freetown, Sierra Leone
01.2018 - 03.2024
- Supporting Sales staff in sales promotions.
- Coordinated administrative support to the General Manager.
- Explained promotional offers to retailers and customers.
- Led the coordination of all communication and administrative tasks to support office operations.
- Assisted customers with enquiries to ensure all information is correct, while providing effective customer service.
- Collaborated with all stakeholders: suppliers, customers, partnering agencies, the public, staff, and management.
- Maintained friendly and professional customer interaction.
Customer Service Manager
Walmart Supercenter, Sarasota, Florida
03.2016 - 07.2017
- Investigated challenges faced by customers and delivered recommendations to Regional Manager
- Reviewed daily reports to established baseline customer satisfaction levels
- Provided effective customer service to the public
- Coordinated with other departments in ensuring that customers service is held to Walmart's standards
Education
Bachelor of Science - Financial Services
Institute of Public Administration and Management (IPAM)
01.2013
Skills
- Problem solving
- Customer Service
- Proficient with MS Office 365
- Excellent time management
- Knowledge of social service agencies
- HIPAA compliance
- Experience in community affairs
- Experience working in communities of diverse backgrounds
- Multi-lingual (Krio and Mende)
- Team leadership & exemplary collaborative skills
- Effective communication - Strong verbal, oral, and interpersonal skills
- Patient care
Certification
- July 2008: Certificate in Business and Finance
- November 2024: Certified Nursing Assistant
- December 2024: Certified Medication Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridRemoteTimeline
Certified Nursing Assistant
Adventist Health Care, Shady Grove Medical Centre
01.2025 - Current
Intake Coordinator
J and J Medical Services, Inc, Beltsville, MD
05.2024 - 12.2024
Assistant Specialist Coordinator
Sierra Leone Brewery Limited, Freetown, Sierra Leone
01.2018 - 03.2024
Customer Service Manager
Walmart Supercenter, Sarasota, Florida
03.2016 - 07.2017
Bachelor of Science - Financial Services
Institute of Public Administration and Management (IPAM)
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