Yemani Buchanan-Dent
Carmichael,CA
Summary
Dedicated and hands-on Community Manager offering 8 years of onsite management experience. Known to improve properties and streamline operations for maximum efficiency. Heavily focused on maximizing rentable income, managing and developing staff, and building positive client/customer relationships. Hardworking and solutions-oriented approach to problem-solving while maintaining a fair and professional demeanor. Ready to bring extensive knowledge and abilities to a like-minded company, to pursue a long-term career full of advancement opportunities and success.
Overview
8
8
years of professional experience
Work History
Community Manager
USA Multifamily management
03.2023 - Current
- Oversee day-to-day financials, sales, marketing, maintenance, and administrative operations of an LIHTC 241 unit 55+ apartment community as a team of five employees
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Perform accounting responsibilities including revenue management, collections, and timely processing of resident deposits
- Oversee and assist with marketing the property using social media and other appropriate platforms
- Respond to rental inquiries made by phone, internet and walk-in traffic with objective of securing appointments
- Maximizing rentable income through service request and minimizing expenses.
- Maintain annual budget and exceeding NOI by 5% for 2 consecutive years
- Provide a high level of customer service to prospects, residents and vendors
- Ensures compliance with company standards and applicable laws, e.g., Fair Housing and Landlord/Tenant laws
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Community Manager
Logan Property Management
03.2020 - 03.2023
- Previously managed a team of 2 for a 130-unit HUD Project-based/Tax Credit, BOND/HTF community utilizing Onesite software, 3rd party compliance auditor services, and EIV federal reportings
- Transformed property status - via completion of past due recertifications that were 36+ months old following full re-syndication of layered
- Experienced in full certifications and interim certifications to determine rent qualification by verifying income, assets/expenses in a timely fashion in accordance with HUD's 30-day implementation requirement for rent adjustments
- Resolved Monthly income discrepancy evaluations in accordance with HUD EIV compliance and procedures
- Teamed with Sacramento housing authority to maintain eligibility of section 8 households: via SHRA landlord portal and by ensuring unit compliance leading to the successful payment of 97K in SERA rental assistance during 2021
- Managed positive age receivable and variance reports for delinquencies in accordance to CA CAREs Act
- Coordinated collection procedures in consideration of all post-covid changes; monitoring timely receipt of payment or forwardness of documentation to begin processes for non-payment
- Inspected exterior/interiors of the property to ensure compliance with all fire codes, building insurance regulations, and state/federal regulatory agencies
- Maintained a suitable and safe property and curb appeal to present to the REAC and asset management inspections
- Handled tenant complaints promptly and appropriately, documented and communicated related findings to upper management immediately
- Kept records accurate and detailed ready for submission on a weekly basis abiding by company policy, local and federal housing requirements
- Coordinated with maintenance to minimize vacancies by maintaining a well-kept property; strategizing improvements and monthly, quarterly, and annual building/unit inspections
- Maintained all operational facilities to ensure appropriate strategy and game plan are overseen to completion
- Contacted vendors to compile bids/proposals for projects and followed through to accounting for payment processing while exceeding NOI expectations by 5% annually
Assistant Community Manager
USA Multifamily Management
01.2017 - 03.2020
- Utilized USA's customer service standards 'E.S.P' to demonstrate excellent customer service to all
- Knowledgeable in tax credit section 42 LIHTC paperwork and Yardi voyager
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Maintained current resident files
- Monitored common areas for cleanliness and safety
- Yearly recertification of income to determine income eligibility
- In compliance with fair housing laws assists communities with lease violations, evictions, annual recertifications etc
- Toured with intentional listening skills to understand clients' needs by showcasing amenities to close sales
- Maintain rapports with prospects to close sales - referring them to sister communities to maintain rapports
- Timely document/complete maintenance service requests and relaying with maintenance team
- Relay residential information about community, repairs, rent, rules, etc
- And follow up on all matters
- Ensure all maintenance repairs are overseen satisfactorily by contacting residents with completed service requests on a weekly basis
- Maintained open communication with property manager and maintenance supervisor
Skills
- Leadership and Staff development
- Customer relationship management
- Community marketing/Team collaboration
- Lease up experienced
- Microsoft Word/Excel
- Yardi/CRM
- HUD/LIHTC/BOND/HTF/HOME/Section 8
- Fair Housing regulations
- Reporting and metrics
- Accounting
- Workplace safety
- Team/Office management
- Marketing/Trend analysis
- Contract negotiation
Willing To Relocate
Citrus Heights, CA
Timeline
Community Manager
USA Multifamily management
03.2023 - Current
Community Manager
Logan Property Management
03.2020 - 03.2023
Assistant Community Manager
USA Multifamily Management
01.2017 - 03.2020
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