Yemei Helen Xu
Fontana
Summary
Diligent candidate with strong background in facilitating clear and effective communication across diverse languages and cultures. Successfully assisted in numerous high-stakes negotiations and conferences, ensuring accurate and nuanced translations. Demonstrated proficiency in both consecutive and simultaneous interpretation while maintaining confidentiality and cultural sensitivity.
Overview
13
13
years of professional experience
Work History
Interpreter
Valve Corporation
08.2018 - Current
- Utilized active listening skills, cultural sensitivity and DOTA2 specific knowledge to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided professional support to tournament organizers and competing participants.
Customer Service Representative
Yamibuy
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Agent
Pacific Aviation
12.2019 - 01.2021
- Assisted large volume of passengers of various nationalities in successfully checking in for international flights.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Teller
Wells Fargo
04.2012 - 03.2013
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
No Degree -
University of California, Davis
Davis, CASkills
- Fluent bilingualism (Mandarin/Cantonese)
- Professional ethics
- Intercultural sensitivity
- Multitasking
Timeline
Customer Service Representative
Yamibuy
03.2024 - 03.2025
Customer Service Agent
Pacific Aviation
12.2019 - 01.2021
Interpreter
Valve Corporation
08.2018 - Current
Teller
Wells Fargo
04.2012 - 03.2013
No Degree -
University of California, Davis
Similar Profiles
Sahil SahotraSahil Sahotra
Mechanical Designer at True Line Valve CorporationMechanical Designer at True Line Valve Corporation
Jinkal Manubhai PanchaniJinkal Manubhai Panchani
Production Engineer at MSUN VALVE PVT.LTD. /MARUTI INDUSTRIESProduction Engineer at MSUN VALVE PVT.LTD. /MARUTI INDUSTRIES
Elizardo Hernandez-LeyvaElizardo Hernandez-Leyva
Field Supervisor at Compas Valve Repair & RoustaboutField Supervisor at Compas Valve Repair & Roustabout