Yemeserach Techane

Coordinated room assignments, including VIPs, early arrivals, celebrations to ensure exceptional experiences for all guests.

Key communicator for all the departments to make sure the day goes smoothly.

Inspected rooms per the standard to have a clean and comfortable rooms.

Follow up with any guest problems that arises and solve it.

Train and led employees.

Linen Inventory control.

Sustained above 90% average monthly overall experience score.

Selected as task force leader, travel to support with their staffing shortages.

Led PRR (Problem Reduction & Resolution) efforts analyzing data the top three problems and creating solutions to eliminate monthly occurring issues.

Recognized as employee of the year as an impactful player.

Directed daily housekeeping operations, aligning staffing with occupancy and service expectations.

Managed schedules, payroll and overtime controls to balance labor efficiency and guest satisfaction.

Led training, onboarding, and performance coaching to improve service consistency and team engagement.

Oversaw inventory, linen controls, chemical compliance and inspection readiness.

Managed a staff of 50 bi-lingual associates; union property.

Provided guidance, reinforced positive work ethics and monitored operations efficiency and corrective measures.

Monitored daily tasks to ensure their performance meets the standards and guests expectations.

Conducted inspections of all areas to maintain clean area.

Performed inventory every quarter to maintain the right par level.

Monitored daily reports.

Greeted guests and assisted with their concerns and questions.

Coordinated with all departments to deliver excellent service for all guests to meet their expectations.

Controlled cash transactions daily.

Followed up on any complaints or problems in a timely manner.

Surprise and delight guests with celebrations.