Yemisirach Weber
Seattle
Summary
Dynamic security professional with expertise in ability to Manage complex security system and protocols; while effectively multitasking in ongoing capacity using discretion and sound judgment. Successfully maintained secure environments by promptly addressing and mitigating potential threats. Known for excellent teamwork and adaptability in dynamic situations,ensuring consistent safety and security standards. Strong understanding of surveillance technology and emergency response procedures to maintain secure environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Control Center Operator
Sound Transit
03.2023 - Current
- Independently able to rapidly assess and solve problems in stressful situations, while applying policies, rules, and regulations to take appropriate action.
- Used the ability to communicate with a diverse population under stressful situations to understand, communicate with the appropriate resources, and respond.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Patient Care Representative
University of Washington Medical Center
12.2022 - 03.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed 100-120 phone calls, messages, and inquiries per day from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
Telecommunications Specialist
Direct Interactions
01.2023 - 10.2023
- Handled sensitive customer data with discretion by adhering to strict confidentiality protocols at all times.
- Participated in regular audits to assess compliance with regulatory requirements and internal policies related to information security standards.
- Oversaw successful installation projects, ensuring timely completion within budget constraints, while meeting client specifications.
- Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
Education
Associate of Science - Medical Assisting
IntelliTec College - Colorado Springs
Colorado Springs, CO09.2022
High School Diploma -
Fruita Monument High School
Fruita, CO07.2020
Skills
- CCTV monitoring
- Active listening
- Computer skills
- Works well under pressure
- Effective communication skills
- Critical thinking skills
- Customer service skills
- Organizational skills
- Workplace safety skills
Certification
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Timeline
Security Control Center Operator
Sound Transit
03.2023 - Current
Telecommunications Specialist
Direct Interactions
01.2023 - 10.2023
Patient Care Representative
University of Washington Medical Center
12.2022 - 03.2024
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Associate of Science - Medical Assisting
IntelliTec College - Colorado Springs
High School Diploma -
Fruita Monument High School
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