YEN NGUYEN
Portland,OR
Summary
Thorough Engineering Technician equipped with strong attention to detail and recognize potential issues before problems occur. Highly alert while performing job tasks and determined problem-solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Engineer Technician
Intel
12.2021 - Current
- Data Analysis: Analyze and interpret data, graph, test results, experimental findings, and present information in clear and organized manner to support engineering decision-making
- Troubleshooting: Identify and resolve technical issues, malfunctions, and discrepancies that arise during experimentation or testing
- Documentation: Maintain accurate and organized records of test procedures, results, equipment maintenance, and other relevant documentation
- Collaboration: Work closely with engineers, and other team members to share insights, provide feedback, and contribute to problem-solving and decision-making processes
- Process Improvement: Participate in process improvement initiatives by suggesting modifications to procedures, equipment, or protocols to enhance efficiency and effectiveness.
Manufacturing Equipment Technician
Intel
10.2017 - 12.2021
- Equipment Maintenance: Perform routine and preventive maintenance on variety of manufacturing equipment, including machinery, tools, instruments, and other mechanical and electrical systems, to ensure optimal functionality and prevent downtime
- Troubleshooting: Diagnose and troubleshoot equipment malfunctions and failures, using technical expertise, diagnostic tools, and analytical skills to identify root causes and implement effective solutions
- Repair and Calibration: Execute timely and accurate repairs, adjustments, and calibrations of equipment components, replacing defective parts, and restoring equipment to proper working order
- Documentation: Maintain comprehensive records of maintenance activities, repairs, and modifications, including equipment history, service reports, and documentation of procedures and modifications
- Technical Support: Assist engineers and scientists in designing, developing, and testing products, systems, or processes by providing technical expertise and performing hands-on tasks
- Safety and Compliance: Adhere to safety protocols and regulatory guidelines while performing maintenance and repair tasks, ensuring equipment is safe for operation and compliant with industry standards
- Collaboration: Collaborate with production teams, engineers, and other stakeholders to address equipment-related issues, share knowledge, and implement improvements that enhance equipment reliability and efficiency
- Training and Support: Provide training and guidance to operators and junior technicians on equipment operation, basic troubleshooting, and preventive maintenance procedures
Barista
Starbucks
02.2016 - 01.2018
- Listened to customer requests and created personalized, delicious beverages with focus on speed, quality and consistency. Promoted additional items with beverages, which improved sales.
- Interacted with customers during hectic periods to promote fun, positive environment. Controlled line and crowd with quick, efficient service. Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily. Maintained and operated espresso machines, blenders, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Helped management keep adequate supply on hand by notifying of shortages.
Sale Associate
Ross Store
07.2014 - 02.2017
- Organized racks and shelves to maintain store visual appeal. Greeted and engaged with customers
- Managed returns, exchanges and refunds in accordance with store policy
- Worked in stock room in fast-paced environment. Prepared merchandise for sales floor by pricing and tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Cashier and Sushi Chef
Sarku Japan
07.2013 - 09.2014
- Performed cash, card transactions to complete customer purchases
- Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business
- Prepared sushi according to customer demand while remained accountable for safety, quality, consistency and adherence to standards
- Coordinated with team members to prepare orders on time. Improved work processes to reduce guest wait times and boost daily output
- Performed end of shift duties including cleaning up store, calculating tilt money, and recording store's activities. Restocked and organized merchandise
Education
Bachelor of Science - Health Science
Portland State University
Portland03.2017
Skills
- Customer service and interpersonal
- Multitasking, attention to details, prioritizing and problem solving
- Dependable and Cooperative
- Microsoft Office Suite (Word, Office, and PowerPoint)
- Root Cause Analysis and data disposition
- Equipment Diagnosis and Troubleshooting
- Preventative Maintenance, Repair, and Quality Control
- Manufacturing Safety
- Staff Training
Accomplishments
- Partner of the quarter award at Starbucks Coffee Company (2017)
- Moves of Uncommon Greatness award at Starbucks Coffee Company (2016).
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Engineer Technician
Intel
12.2021 - Current
Manufacturing Equipment Technician
Intel
10.2017 - 12.2021
Barista
Starbucks
02.2016 - 01.2018
Sale Associate
Ross Store
07.2014 - 02.2017
Cashier and Sushi Chef
Sarku Japan
07.2013 - 09.2014
Bachelor of Science - Health Science
Portland State University
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