Hi, I’m
Quynh Nhu Yen Nguyen
Chicago,Illin
Summary
Dynamic operations manager with a proven track record at Huong Viet Company, excelling in strategic planning and customer retention. Skilled in decision-making and conflict resolution, I boosted sales revenue significantly by implementing innovative strategies. My leadership ensured quality assurance and effective staff management, contributing to the company's optimal performance and profitability.
Overview
2
years of professional experience
Work History
Huong Viet Company
Manager of Operations
05.2023 - Current
Job overview
- Establish positive and effective communication between employees and management
- Monitor operations at the facility to ensure optimal company performance
- Identify and resolve inefficient operations at the facility
- Successfully manage the company's budget, revenue and profits
- Directly produce food for the company
- Monitor product quality
- Plan merchandise purchases
- Manage and direct workers
CoopMart
Cashier
11.2023 - 01.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CallUS Center
Telesales Executive
10.2022 - 02.2023
Job overview
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Education
Ly Thuong KietHo Chi Minh City, VietNam
High School Diploma
08-2021
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Conflict resolution
- Employee training
- Safety procedures
- Performance monitoring
- Staff management
- Operations oversight
- Inventory control
- Customer retention
Accomplishments
- Supervised team of 15 staff members.
Languages
English
Limited Working
Timeline
Cashier
CoopMart
11.2023 - 01.2024
Manager of Operations
Huong Viet Company
05.2023 - Current
Telesales Executive
CallUS Center
10.2022 - 02.2023
Ly Thuong Kiet
High School Diploma
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