Thuta Hein
El Monte,CA
Summary
Proactive and customer-focused, excelled at Viet Huong Restaurant by seamlessly managing multiple tables and ensuring prompt service, demonstrating exceptional multitasking and customer service skills. Leveraged POS expertise for efficient billing, contributing to enhanced guest experiences and maintaining high cleanliness standards. Cultivated strong relationships with regulars, underscoring hospitality service expertise.
Overview
1
1
year of professional experience
Work History
Server
Viet Huong Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Leveraged POS system in placing orders, managing billing processes, and administering complimentary products.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista
Bengong's Tea And Bakery
08.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Associate - Nursing
Mt San Antonio College
1100 N Grand Ave, Walnut, CA 91789Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
Timeline
Server
Viet Huong Restaurant
03.2024 - Current
Barista
Bengong's Tea And Bakery
08.2023 - 12.2023
Associate - Nursing
Mt San Antonio College
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