Yen Tran
San Mateo,CA
Summary
Licensed Cosmetologist in hair styling, brow lamination, eye lash extensions, manicures and skin care. Organized and focused on offering the highest quality customer service. Seeking a position in retail and the beauty industry to utilize skills.
Overview
4
4
years of professional experience
Work History
Waxing Specialist
San Mateo
01.2021 - Current
- 01Meticulously maintained centers appearance and cleanliness
- Assisted center in activities such as staff meetings, promotions and housekeeping duties
- Provided excellent customer service and wax treatments to all clients
- Learned scripts to convey information to clients professionally and consistently
- Educated clients on skin care procedures and products
- Waxed 10 clients various bodies using soft and hard waxes
Manicures
San Mateo
01.2021 - Current
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily
- Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation
- Kept client's nails in great condition and offered advice on maintaining manicures
- Educated clients on proper use of salon products
- Designed creative nail art designs and patterns
- Performed manicures for 8 scheduled and 7 walk-in customers daily.
Brow Lamination
San Mateo Medical Center
08.2024 - 10.2024
- Maintained a clean and organized work area, contributing to an inviting atmosphere for customers to browse products comfortably
- Actively listen to customer's vision and questions
- Analyzed brow condition and made appropriate product recommendations
- Understand brow shape, clean-up and tin to achieved for further brow symmetry and fullness resulting in bolder-polished look
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Enhanced user experience with front-end development, focusing on responsive design and cross-browser compatibility
Eyelash Extension Specialist
San Mateo
08.2024 - 10.2024
- Met all customer call guidelines including service levels, handle time and productivity
- Followed the pre-assigned opening and closing procedures for each station
- Greeted all guests in a warm and friendly manner to create a positive first impression
- Actively listen to the customer's vision and questions
- Analyzed eyelash condition and made appropriate product recommendations
- Performed applying eyelash extension onto clients individual eyelash with meticulous attention to detail
- Managed work flow to exceed quality service goals
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintain professional appearance such of hair, makeup, clothing
- Consistently followed all required protocols for scheduling spa appointments
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Developed reputation as an efficient service provider with high levels of accuracy
Education
Cosmetology
CSM College of San Mateo
San Mateo, CA01.2018
High School Diploma -
Truong Vinh Ky
Viet Nam09.2013
Skills
- Dedicated to staying consistent, reliable, and efficient
- Tolerant and patient in difficult situations
- Understanding of time sensitivity
- Focused on rapid service development
- Determined to improve daily
- Hair styling
- Brow lamination
- Eyelash extension/Lash lift and tint
- Waxing
- Manicure
Timeline
Brow Lamination
San Mateo Medical Center
08.2024 - 10.2024
Eyelash Extension Specialist
San Mateo
08.2024 - 10.2024
Waxing Specialist
San Mateo
01.2021 - Current
Manicures
San Mateo
01.2021 - Current
Cosmetology
CSM College of San Mateo
High School Diploma -
Truong Vinh Ky
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