Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

Yen Vo

Richmond,USA

Summary

Empathetic and detail-oriented Customer Care Representative with 5+ years of experience in insurance support, client communication, and office operations. Proven ability to handle policy questions, claims issues, and billing inquiries with clarity and care. Organized and empathetic to customer needs. Bilingual in English and Vietnamese. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Currently completing a Bachelor's in Applied Statistics with strong analytical and technical skills.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Assistant & Customer Support

Houston Saigon Travel Agency
08.2018 - Current
  • Handled customer inquiries via phone and in person regarding travel packages
  • Managed bookings using Travelport Smart Point; maintained detailed customer records.
  • Booked flight tickets, tours, and cruises using Travelport Smart Point system.
  • Entered and updated client records for follow-up and issue resolution.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Customer Service Representative

Tammy Pham - State Farm
10.2021 - 12.2023
  • Managed over 50 customer calls daily, assisting with auto and home insurance inquiries.
  • Handled claims and billing questions, and processed policy updates, discount and reinstatements.
  • Communicated with underwriting and insurance carriers to resolve issues efficiently.
  • Reduced client confusion by clearly explaining policy terms and benefits
  • Prepared and processed insurance documents for claim filing and patient coverage
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist & Office Assistant

Holman Dental Clinic
05.2021 - 09.2022
  • Managed front desk operations such as scheduling patient appointments and answering inquiries both in-person and over the phone.
  • Managed check-in/out processes, payment collections, and insurance verification.
  • Assisted with claim submissions and dental insurance pre-authorizations.
  • Maintained accurate and up-to-date patient records using the CMR system, ensuring compliance with data privacy and organizational protocols

Office Assistant (Tax & Health Insurance)

VN Services
01.2020 - 05.2021
  • Managed general office duties including mail processing, record keeping, and client phone support.
  • Supported ACA health insurance (Obamacare) enrollments and W-2 tax preparation.
  • Assisted with phone, filing, and daily administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files in CRM, and maintaining professional service to customer.
  • Expedited document processing with accurate data entry and timely filing.

Education

B.S. - Applied Statistics, Minor: Data Science

University of Houston Downtown
05.2025

Associate of Science - General Sciences

Houston Community College

Skills

  • Claims Handling & Complaint Resolution
  • Insurance Policy Support (Auto, Home, Health)
  • Phone, Email & In-Person Customer Service
  • CRM Tools (Travelport, Salesforce, insurance databases)
  • Microsoft Office, Excel, Python, SQL
  • Communication Platforms: Zoom, Microsoft Teams, Slack
  • Customer Support Channels: Phone, Email, Live Chat
  • Data entry, Tax Preparation & Document Management
  • Bilingual: English & Vietnamese
  • Fast Learner & Multi-tasker

Certification

  • Income Tax Preparation – H&R Block
  • Hospital Corpsman – U.S. Navy Reserve

LNGG

Bilingual: English & Vietnamese

Timeline

Customer Service Representative

Tammy Pham - State Farm
10.2021 - 12.2023

Receptionist & Office Assistant

Holman Dental Clinic
05.2021 - 09.2022

Office Assistant (Tax & Health Insurance)

VN Services
01.2020 - 05.2021

Sales Assistant & Customer Support

Houston Saigon Travel Agency
08.2018 - Current

B.S. - Applied Statistics, Minor: Data Science

University of Houston Downtown

Associate of Science - General Sciences

Houston Community College

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