Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yenesy Herrera Hernandez

Atlanta,GA

Summary

Dynamic professional with a strong background in customer service and problem-solving, honed at Hotel Memories Flamenco. Proven ability to enhance client satisfaction through effective communication and organizational skills. Adaptable team player with a track record of improving operational efficiency and fostering positive relationships in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Documentos De Exportación Y Tráfico

The Apollo Group
01.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Certificado 40 Horas RBT

-
05.2024 - 05.2024
  • Assisted clients with behavioral challenges to improve daily functioning and social interactions.
  • Implemented therapy plans to support clients in achieving developmental milestones.
  • Strengthened client progress by consistently following individualized behavior intervention plans.
  • Improved behavioral outcomes by utilizing evidence-based techniques during therapy sessions.
  • Delivered one-on-one therapy for enhancing communication skills in clients with autism.
  • Fostered skill development in clients through reinforcement-based teaching methods.

Recepcionista

Hotel Memories Flamenco
02.2012 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.

Education

Licenciado En Sociocultural -

Universidad De Ciego De Avila
Cuba
07.2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

Medical Asistent

40 horas de RBT

Languages

Español
Native or Bilingual
Inglés
Professional Working

Timeline

Certificado 40 Horas RBT

-
05.2024 - 05.2024

Documentos De Exportación Y Tráfico

The Apollo Group
01.2024 - 02.2025

Recepcionista

Hotel Memories Flamenco
02.2012 - 06.2023

Licenciado En Sociocultural -

Universidad De Ciego De Avila

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Yenesy Herrera Hernandez