Yeney Reyes Carro
Orlando,FL
Summary
Customer-focused professional with expertise in operational efficiency and engagement. Specializes in communication and problem resolution to enhance experiences and streamline processes. Experienced in administrative coordination and customer service, recognized for maintaining organized systems and improving workflows. Knowledgeable in inventory management and documentation, committed to advancing company performance.
Overview
3
3
years of professional experience
Work History
Salesperson
CITIJAL
TLAQUEPAQUE, GUADALAJARA
06.2018 - 08.2019
- Engaged customers through effective communication to build rapport and loyalty.
- Assisted customers with product selection and provided detailed product information.
- Resolved customer complaints promptly and efficiently.
- Processed transactions efficiently using point-of-sale systems and payment methods.
- Maintained product displays and ensured shelves were fully stocked and organized.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Administrative Coordinator
Hostal Amarillo in
Santa Clara, Villa Clara
02.2016 - 03.2017
- Managed guest reservations using property management software to enhance booking efficiency.
- Addressed guest inquiries and complaints professionally, enhancing overall guest satisfaction.
- Assisted in organizing events and activities for guests to improve their experience.
- Coordinated daily front desk operations, ensuring seamless service and operations.
- Maintained inventory of supplies, ensuring availability for staff and guests needs.
- Developed and implemented filing systems to improve document management efficiency.
Accounting Assistant
CITIJAL
Tlaquepaque, Guadarajara
08.2018 - 05.2019
- Supported month-end closing activities and prepared necessary documentation.
- Utilized accounting software to enter data and generate reports efficiently.
- Assisted in processing invoices and managing payment schedules.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Organized filing systems for financial documents and supporting materials.
Education
Bachelor of Science -
Universidad Central De Las Villas
Villa Clara05-2018
Skills
- Sales techniques
- Prospecting skills
- Lead conversion
- Sales forecasting
- Sales pipeline management
- Negotiation strategies
- Transaction processing
- Data entry
- Document organization
- Attention to detail
- Team collaboration
- Competitive analysis
- Customer service
Languages
English
Professional
Timeline
Accounting Assistant
CITIJAL
08.2018 - 05.2019
Salesperson
CITIJAL
06.2018 - 08.2019
Administrative Coordinator
Hostal Amarillo in
02.2016 - 03.2017
Bachelor of Science -
Universidad Central De Las Villas