Yeng Her
Sacramento,CA
Summary
Dynamic Casino Professional Ready to Elevate Your Team! With proven expertise in managing gaming tables under the high-energy demands of a busy casino, I thrive in environments where quick thinking and exceptional service are paramount. My strong interpersonal skills create a welcoming atmosphere for players, while my commitment to regulatory compliance ensures trust and integrity at every table. Known for swift, accurate transaction handling and fair conflict resolution, I am currently expanding my skill set to optimize operational workflows and uphold top industry standards. Skilled in equipment operation and maintenance, adept at troubleshooting, and rigorously attentive to safety protocols, I work seamlessly with colleagues to deliver consistently outstanding results. If you're seeking a reliable, adaptable, and resourceful problem-solver who excels under pressure, I'm ready to make an immediate impact on your team!
Overview
11
11
years of professional experience
Work History
Banker
Players Edge
11.2014 - Current
- Collaborated with team members to optimize table operations and reduce downtime.
- Trained new employee on game rules, procedures, and customer service expectations.
- Developed strong relationships with players to foster loyalty and repeat business.
- Implemented best practices for cash handling and transaction accuracy at gaming tables.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling chips.
- Adhered to company and game policies as well as state and federal regulations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
Education
High School Diploma -
Valley High School
Sacramento, CA05-2011
Skills
- Customer service
- Creative thinking
- Dependability
- Quick thinking
- Strong hand-eye coordination
- Chip handling
- Table management
- Effective conflict resolution skills
- Strong mathematical skills
- Teamwork
- Problem-solving
- Time management
Timeline
Banker
Players Edge
11.2014 - Current
High School Diploma -
Valley High School