Yeni Castro-Hernandez
Detroit
Summary
Dedicated Flooring Customer Service Associate with expertise in complaint handling and appointment scheduling. Proven track record of enhancing customer satisfaction through efficient order processing and effective project coordination.
Overview
11
11
years of professional experience
Work History
Flooring Customer Service Associate
AIS CARPET OUTLET
Sterling Heights, MI
03.2015 - 04.2026
- Provided exceptional customer support, addressing inquiries and resolving issues to enhance satisfaction.
- Trained new associates on customer service protocols and product knowledge to ensure consistency in service delivery.
- Managed multiple projects simultaneously by utilizing effective time management strategies and prioritizing tasks based on urgency or complexity.
- Processed orders efficiently, ensuring accuracy in product specifications and timelines for delivery.
- Collaborated with installation teams to coordinate schedules, enhancing workflow and minimizing delays.
Education
High School Diploma -
CHADSEY HIGH SCHOOL
Detroit, MISkills
- Flooring installation
- Customer service
- Customer support
- Complaint handling
- Scheduling appointments
- Appointment scheduling
- Microsoft office
- Team collaboration
- Customer focus
Languages
Spanish
Native or Bilingual
Timeline
Flooring Customer Service Associate
AIS CARPET OUTLET
03.2015 - 04.2026
High School Diploma -
CHADSEY HIGH SCHOOL