Yenifer Montero
Capital Heights,MD
Summary
Multitasking, safety management, and decision-making skills are all strengths. Looking to join a thriving deli department where I can contribute my creativity and innovation. Disciplined Energetic Individual who is self-motivated and has excellent skills in guest relations and upselling products and services. Client-focused Excellent customer service and leadership skills are required to improve team performance and increase bar sales. Looking for a new job opportunity in the [customer service ] industry. I'm looking for a job where I can demonstrate my abilities on customer service and help other peoples using my skills and tow language ( Spanish and English) to offer a better service.
Overview
4
4
years of professional experience
Work History
ESOL Paraprofessional
Eleanor Roosevelt High School
Greenbelt, MD
09.2022 - 05.2023
- Assisted teachers in creating engaging lesson plans for diverse learners.
- Supported students in developing English language skills through interactive activities.
- Facilitated small group discussions to enhance student comprehension and participation.
- Collaborated with faculty to adapt materials for English language learners' needs.
- Provided one-on-one tutoring to help students with language assignments and projects.
- Monitored classroom behavior and provided guidance to maintain a positive learning environment.
- Documented student progress and communicated updates to teachers and parents regularly.
- Participated in professional development workshops to improve instructional strategies and support services.
- Developed and implemented activities to help students learn English language skills.
- Assisted with translation services when necessary for parent and teacher conferences or other important communications.
- Provided support for students with limited English proficiency in the classroom.
- Collaborated with other members of the school staff to ensure that all ESL students were supported effectively.
- Maintained records of student attendance, assessment results, and daily activities related to the program.
- Attended IEP meetings as needed to provide information regarding a student's progress in ESOL classes.
- Organized and led small group instruction sessions to reinforce language development skills.
- Supported teachers in providing modifications or accommodations for special needs learners within an ESOL setting.
- Conducted individual assessments of ESL student's academic progress, needs, and interests.
- Participated in professional development workshops related to teaching ESOL methods and strategies.
- Provided guidance on how best to use available resources to enhance learning opportunities for ESL students.
- Implemented differentiated instruction techniques as needed based on student's abilities and learning goals.
- Utilized technology such as online platforms or apps to facilitate language learning experiences.
- Engaged parents in their children's education through home visits, phone calls, emails.
- Provided feedback on lesson plans submitted by teachers for review prior to implementation in the classroom.
- Encouraged linguistic diversity by promoting the use of native languages during class time where appropriate.
- Assisted teachers in preparing lesson plans and materials for ESOL classes.
- Facilitated social interactions between English-speaking and non-English speaking students.
- Tutored students in course material to improve comprehension.
- Monitored student behavior in order to maintain a safe environment conducive to learning.
- Explained class procedures, lab policies and important dates.
- Set up and assisted with audiovisual equipment operation.
- Assisted faculty members or staff with student conferences.
- Graded exams, assignments and essays and recorded grades.
Restaurant Supervisor
Morazan Restaurant
Colmar Manor, MD
11.2019 - 01.2020
- Increased service levels through hands-on leadership.
- Was in charge of representing.
- Followed all food safety guidelines.
- Taught team members how to use in-house systems properly for [Action], [Action], and [Action].
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Calculated supply needs based on historical needs and projected business levels, taking into account special local events such as sporting events.
- Greeted and interacted with customers extensively, promoting specials and providing information about key product offerings.
- I'm looking for a job where I can demonstrate my abilities on customer service and help other peoples using my skills and two language (Spanish and English) to offer a better service.
Education
High School -
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Item promotion
- Employee training and development
- Scanner operation
- Adaptability
- Customer service
- Strong work ethic
- Team Leadership
- Tableside service
- Team coordination
- Client relations
- Microsoft Excel
- Lesson planning
- Language assessment
- Classroom management
- Curriculum development
- Bilingual communication
- Customer engagement
- Conflict resolution
- Team collaboration
- Data documentation
- Student advocacy
- Cultural sensitivity
- Technology integration
- Multilingual communication
- Interactive teaching
- Task-based learning
- Creative writing
- Language immersion
- Online learning platforms
- Student engagement
- Reading comprehension
- Listening comprehension
- Teaching strategies
Additional Information
I'm looking for a job where I can demonstrate my abilities in customer service and help other people using my skills and two languages (Spanish and English) to offer better service.
Timeline
ESOL Paraprofessional
Eleanor Roosevelt High School
09.2022 - 05.2023
Restaurant Supervisor
Morazan Restaurant
11.2019 - 01.2020
High School -
Eleanor Roosevelt High School