Yenis Merino Ross
Miami ,FL
Summary
Proven expertise in enhancing operational efficiency and guest satisfaction at Hotel Quality Inn through advanced housekeeping supervision and robust communication skills. Excelled as a Pharmacy Technician by streamlining workflow and improving customer service, showcasing an exceptional blend of organizational and interpersonal abilities.
Overview
14
14
years of professional experience
Work History
Housekeeping
Hotel Quality Inn
11.2023 - Current
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
Pharmacy Technician
Pharmacy
08.2011 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Pharmacy Technician - Pharmacy
Urselia Díaz University
Holguin 06.2011
Skills
- Housekeeping supervision
- Light housekeeping tasks
- Lobby housekeeping
- Excellent housekeeping
- General housekeeping duties
- Housekeeping skills
Timeline
Housekeeping
Hotel Quality Inn
11.2023 - Current
Pharmacy Technician
Pharmacy
08.2011 - 09.2022
Pharmacy Technician - Pharmacy
Urselia Díaz University
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